November 16, 2018 by Nancy Chavez

Thankful for Pumpkin Pie, Eggnog, and You!

As the temperature begins to drop and the holidays approach, we’d like to take this time to reflect on another great year!

Brightmetrics™ truly is the company that we are today because of our wonderful team. We are constantly striving to deliver the best reporting, business insights, and support to our customers.


To add, our team’s knowledge and passion for providing the most powerful data and analytics software for the Mitel (ShoreTel) phone systems is unmatched and for that we are thankful.


Last year, we put the spotlight on our team and it was really fun to share with you all who we are. This year, we wanted to do something a little different and shine the spotlight on our customers!


Without the support from our customers, their teams, and our partners we would not be where we are today.


To show our gratitude, we wanted to highlight our favorite customer testimonials of the last year:

“It has unlocked the information we always knew Shoretel recorded but could never get at ourselves. No exaggeration it has transformed our operational reporting almost instantly.”

-Ross C, Zuto


“Great support from the help desk. Love the real-time monitoring and also easy access to phone recordings.”

-Julie G, Firth Industries


“Great data!!!! More reports out there than one could possibly use....its wonderful!”

-Michelle K, Planned Parenthood South Atlantic


“Easy to use software that provides us with actionable data. I especially like the real-time monitor feature which dramatically changed how our call center operates.”

-Aaron S, Macatawa Bank


“Brightmetrics is amazing! The reports are extremely thorough, and the selection of reports makes my job so much easier! The dashboard helps us keep on top of everything we have going on here, and eases everyone's mind with being able to see, real-time, what is happening in each department. Would recommend to anyone, whether they are as large as we are, or smaller. It would benefit any size business. “

-Stephanie S, White-Wilson Medical Center


“It lets me see detailed information for the employees. Information is always correct. I never get system errors. I like that we can create our own type of reports on it as well.”

-Monique C, River City Medical


“Great software. Easy to use. Easy to send information via email or import to my workstation. Reports are easy to read.”

Ramon H, Altura Centers for Health


“The product is wonderful - the best tool I have ever used. The sky is the limit.
The support and staff are top notch. Quick to respond, knowledgeable and friendly. The product is ever evolving which is great. I cannot say enough good about this product. I would recommend all ShoreTel/Mitel to purchase this product. This is a must-have. “

-Terry O, Altru


“Ease of use, and feature-rich reporting features. Also, convenient report scheduling and distribution.”

-Kevin S, AC Controls


“It is an outstanding reporting tool that gives great insight into our Mitel system. Not only in the configuration, but historical reporting is the best.”

-John L, EPES Logistics Services, Inc.


“Your system is easy to use and you are constantly coming up with new helpful reports and settings.”

-Jeff T, City of Arlington


"The reporting is always on point and I never have issues pulling what I need when I need it."

-Charles S, CiOX


To Our Users

It’s been extremely gratifying to hear that our solutions provide ease and functionality to you daily. The feedback that you provide continues to push us forward in delivering the best, feature-rich service possible. Brightmetrics will continue to deliver accurate data and analytics that add value to your organization for many years to come… and specifically in early 2019 .


To Our Partners

We have been grateful to have you on our team and for trusting us to be a part of your call center solutions. The hard work that you put into providing the best business intelligence for your customers never goes unnoticed and we look forward to another great year!


Lastly, from everyone here at Brightmetrics, we wish you a happy holiday season and a delightful new year!




You may also like