IN Analytics / Brightmetrics / Data Analytics / Enterprise Contact Center / Contact Center Insights / CEO / Contact Center Analytics / Customer Experience / Contact Center Manager / Employee Productivity / Customer Satisfaction / Agent Productivity / Customer Success / Phone Analytics / Data Visualization / Business Intelligence / Call Center Analytics / Call Center Data / SaaS / Contact Center / Contact Center Reporting Solutions / UCaaS / Customer Service Representative
Contact center managers need easy access to analytics that help them make good decisions when it comes to staffing levels, employee productivity and understanding the customer experience. Many contact center call reports provide a limited summary of performance, requiring managers to run [...]
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January 24, 2017
by
Matt Beatty
Make Informed In-the-Moment Decisions with REAL TIME Analytics™
“What gets managed gets improved.” – Peter Drucker This is a reality in all facets of business, and especially when it comes to the most common point of contact you have with your customers: your business phone system. Brightmetrics™ has two options for delivering those measurements: [...]
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IN Analytics / Brightmetrics / Data Analytics / CEO / Contact Center Manager / Employee Productivity / Customer Satisfaction / Customer Success / On Demand Reporting / Data Visualization / Call Center / Small Medium Business / Business Intelligence / Call Center Analytics / Mitel / Real Time Reporting / Call Center Optimization / Contact Center Reporting Solutions / UCaaS