September 25, 2020 by Matt Beatty

Build vs. Buy Contact Center Analytics: What is the Real Cost?

Professional sports has become one of the most data-driven industries in the world. If you’re new to this idea, or maybe looking for great stuck-at-home entertainment, watch Moneyball or head over to https://sabr.org/sabermetrics and dive in.
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IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Reports / Collecting Data / Contact Center Insights / CEO / Business Insights / Contact Center Manager / Data Tracking / Genesys / Data Analysis / Software Development / Data Visualization / Business Intelligence / Call Center Analytics / Mitel / Contact Center Management

March 08, 2011 by brightmetrics2

How Brightmetrics Handles Security in our SaaS Product

These days small to mid-sized businesses are turning more and more often to Software as a Service (Saas) or cloud solutions like Brightmetric's Executive Support System (ESS). When compared to in-house solutions, cloud solutions tend to be more cost-effective, quicker and easier to setup [...]
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IN Updates / Collecting Data / Security / Executive Support System / Data Tracking / Privacy / Software Development / Product Development / SaaS

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