January 09, 2019 by Matt Beatty

Motivate Your Call Center Team with Gamification

So, you’ve probably heard of the term gamification - but what does that really mean? Or most importantly, how could it actually be useful in your call center? In the video below, we answer those questions and more. Take a look! 
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IN Brightmetrics / Data Analytics / Collecting Data / CEO / SMB / Call Center Agent Performance / Contact Center Manager / Employee Productivity / Call Center Tricks / Genesys / KPI / Agent Productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / Call Centers / Agent Performance / Contact Center Management / Contact Center / Call Center Case Study / Call Center Agent Skills / Contact Center Reporting Solutions / Employee Experience / Employee Engagement / Customer Service Representative

November 16, 2018 by Nancy Chavez

Thankful for Pumpkin Pie, Eggnog, and You!

As the temperature begins to drop and the holidays approach, we’d like to take this time to reflect on another great year! Brightmetrics™ truly is the company that we are today because of our wonderful team. We are constantly striving to deliver the best reporting, business insights, and [...]
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IN Analytics / Brightmetrics / Contact Center Insights / CEO / Contact Center Analytics / SMB / ShoreTel / Contact Center Manager / Employee Productivity / Customer Success / Data Visualization / Call Center / Small Medium Business / Business Intelligence / Call Center Analytics / Mitel / Call Center Management / SaaS / Contact Center Management / Real Time Reporting / Contact Center / Contact Center Reporting Solutions / UCaaS / Employee Experience

August 13, 2017 by Andrea Wagner

Solving Small Medium Business Problems With Your Mitel Phone Analytics

Running an SMB comes with unique challenges that are often overlooked by vendors designing solutions for larger scale. Take, for example, your business phone system. Your Mitel (ShoreTel) phone system is the most common point of contact for your customers. There are opportunities to [...]
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IN Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Contact Center Insights / SMB / ShoreTel / Contact Center Manager / Call Center Metrics / ShoreTel Reporting / Customer Satisfaction / Data / Genesys / Phone Analytics / Small Medium Business / Business Intelligence / Call Center Data / Mitel / Contact Center / Call Center Optimization / Call Center Manager / UCaaS


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