March 05, 2020 by Matt Beatty

Mitel Begins 2020 with an Exciting Kickoff and Fresh Mindset

A few weeks ago, our partners at Mitel kicked off their 2020 with a major focus on enabling their team and valued channel partners to take on the opportunities and challenges for the new year. The Mitel team serves one of the most extensive combined UC and Contact Center installation base [...]
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IN Analytics / Brightmetrics / Data Analytics / Enterprise Contact Center / Contact Center Insights / CEO / Contact Center Analytics / Customer Experience / Contact Center Manager / Call Center Metrics / ShoreTel Reporting / Customer Satisfaction / New Features / Customer Success / On Demand Reporting / Data Visualization / Call Center / Product Development / Mitel Phone Data / ShoreTel Phone Data / Call Center Analytics / Call Center Data / Mitel / Contact Center Management / Real Time Reporting / Contact Center / Call Center Optimization / Contact Center Reporting Solutions / Contact Center Team / Employee Experience

January 09, 2020 by Matt Beatty

The Top 3 Contact Center Metrics to Impact Customer Satisfaction Today

We have to admit, we feel a bit shocked when people tell us they are accessing all the insights they need from their phone system or contact center software’s native reporting tool.
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IN Cloud Contact Center / Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Contact Center Insights / CEO / Contact Center Analytics / Contact Center Manager / Employee Productivity / Genesys Phone Data / Call Center Metrics / ShoreTel Reporting / Call Center Tricks / Genesys / User Interface / Customer Success / Phone Analytics / On Demand Reporting / Data Visualization / Business Intelligence / Mitel / Call Center Management / SaaS / Real Time Reporting / Call Center Optimization / Contact Center Reporting Solutions / Call Center Manager / Contact Center Team / CCaaS / UCaaS / Employee Engagement / Customer Service Representative

December 18, 2019 by Matt Beatty

A Year in Review: 2019

 
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IN Cloud Contact Center / Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Radiance / Dashboard / CEO / Call Center Agent Performance / Customer Experience / Contact Center Manager / Genesys Phone Data / Call Center Metrics / ShoreTel Reporting / New Features / Genesys / User Interface / Agent Productivity / Customer Success / Privacy / Software Development / On Demand Reporting / Data Visualization / Call Center / Product Development / Mitel Phone Data / Small Medium Business / Business Intelligence / PureCloud / Call Center Optimization / AppFoundry / Contact Center Reporting Solutions / Call Center Agent / Contact Center Team / CCaaS / Employee Experience / Gamification

July 17, 2019 by Matt Beatty

Brightmetrics™ Release: Radiance Experience

Your Brilliant Customer Engagement Insights Delivered in a Visually Stunning and Intuitively Flexible Way… If you’re a customer with Brightmetrics, you know that we’ve been serving up valuable insights into how your team is delivering service and care in their connected moments with your [...]
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IN Analytics / Brightmetrics / Data Analytics / Enterprise Contact Center / Radiance / Contact Center Insights / Dashboard / Contact Center Manager / Genesys Phone Data / ShoreTel Reporting / Customer Satisfaction / New Features / Data / User Interface / Software Development / Data Visualization / Product Development / Mitel Phone Data / Business Intelligence / PureCloud / Mitel / Call Center Management / Contact Center Management / Real Time Reporting / Call Center Optimization / Contact Center Reporting Solutions / Call Center Agent / Contact Center Team / Employee Experience / Customer Service Representative

April 25, 2019 by Matt Beatty

Customize My Data

When it comes to the insights you need to run your business, one size doesn’t necessarily fit all. Sure, your business phone system or contact center platform might have a ton of basic metrics that help you make data-driven decisions, but the way that data is presented doesn't always make [...]
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IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Contact Center Insights / Dashboard / Contact Center Analytics / Contact Center Manager / Genesys Phone Data / Call Center Metrics / ShoreTel Reporting / Call Center Tricks / Data / Genesys / User Interface / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Small Medium Business / Business Intelligence / Mitel / Call Centers / Contact Center Management / Contact Center / Call Center Manager / Contact Center Team

August 01, 2018 by Matt Beatty

Top 4 ECC Charts Any Contact Center Can Benefit From

There are so many things to worry about in the workplace. For example, wondering who took the last of the coffee without making another batch is a common one we experience here in our office.
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IN Analytics / Brightmetrics / Data Analytics / Enterprise Contact Center / Collecting Data / Contact Center Insights / Dashboard / Contact Center Analytics / Contact Center Manager / ShoreTel Reporting / Call Center Tricks / User Interface / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Small Medium Business / ShoreTel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Analytics / Mitel / Call Center Management / Call Center Optimization / Contact Center Reporting Solutions / Contact Center Team / CCaaS / Employee Engagement

July 19, 2018 by Matt Beatty

How to Create a Chart to Compare Data from 2 Periods of Time

By now, I'm sure you know you can create visualizations on your dashboard charts in Brightmetrics™. Did you know that you could create charts that allow you to see and compare data from 2 periods of time? This is important when you need help drawing out what could be trends, patterns or [...]
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IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Contact Center Insights / Dashboard / Contact Center Analytics / ShoreTel / Contact Center Manager / Call Center Metrics / ShoreTel Reporting / Call Center Tricks / Data / Data Tracking / User Interface / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Call Center Analytics / Call Center Data / Call Center Management / Contact Center Management / Call Center Optimization / Contact Center Reporting Solutions

June 28, 2018 by Matt Beatty

Customer Spotlight On A.B. May

With summer hitting full swing and temperatures peaking, some of you might be reaching for the phone to call on the services of your local HVAC repairer. Whether you’re delivering the services or you’re the one calling, everyone hopes the call is answered quickly and skilled professionals [...]
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IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Contact Center Insights / Contact Center Analytics / Contact Center Manager / ShoreTel Reporting / Customer Satisfaction / Customer Success / Phone Analytics / On Demand Reporting / Call Center / Mitel Phone Data / Small Medium Business / Call Center Analytics / Call Center Data / ShoreTel Contact Center Data / Call Center Management / Agent Performance / Contact Center Management / Contact Center / Call Center Case Study / Call Center Optimization / Contact Center Reporting Solutions / Contact Center Team / UCaaS / Customer Journey / Employee Experience

June 15, 2018 by Matt Beatty

London Calling… Again? Could Wrap Codes Help Answer “Why?”

Wait, what? Why would London be calling (over and over and over)? Is it another call to order a new bass?  
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IN Analytics / Brightmetrics / Data Analytics / Contact Center Analytics / Wrap Codes / Contact Center Manager / Call Center Metrics / ShoreTel Reporting / Customer Satisfaction / Call Center Tricks / User Interface / Phone Analytics / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Analytics / Mitel / Call Center Management / Agent Performance / Contact Center Management / Contact Center / Contact Center Reporting Solutions / Contact Center Team / Employee Experience / Employee Engagement

May 24, 2018 by Matt Beatty

But Really, How Do I Build That Agent Available vs. Calls Answered Already?

You might feel like we pulled a bait-and-switch on you last week by announcing our latest feature “Insights: Staff Forecasting”. Well, I’m here to make it right this week by showing you how you too can build out the chart that Peter uses in the highly acclaimed (and viewed) video from our [...]
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IN Analytics / Brightmetrics / Data Analytics / Dashboard / Contact Center Analytics / ShoreTel / ShoreTel Reporting / Call Center Tricks / Agent Productivity / Data Visualization / Call Center / Mitel Phone Data / ShoreTel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Data / Mitel / Call Center Management / Call Centers / Agent Performance / Contact Center / Contact Center Reporting Solutions / UCaaS

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