Brightmetrics™ Blog | ShoreTel Phone Data

May 23, 2017 by Michele Cuchra

3 Ways to Improve Contact Center Agent Performance

If you use Brightmetrics UC Analytics™ to derive valuable business insights from your Mitel (ShoreTel) business phones, you’re already a believer in empowering your team with data perspectives that are tailored and unique to your organization. Contact center management and team leaders [...]

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May 12, 2017 by Matt Beatty

Strategic and Tactical: The Dynamic Duo of Call Center Management

Great things seem to come in pairs: peanut butter and jelly, paper and pen, Batman and Robin, bacon and… anything. Call center management is no different. When it comes to successfully managing a call center, one of the most important ways to increase the effectiveness of your business [...]

IN Analytics / Data Analytics / Contact Center Insights / CEO / Contact Center Analytics / Contact Center Manager / ShoreTel Reporting / Customer Satisfaction / Call Center Tricks / Customer Success / Data Visualization / Call Center / Mitel Phone Data / ShoreTel Phone Data / Business Intelligence / Call Center Analytics / Call Center Data / ShoreTel Contact Center Data / Call Center Management / Contact Center Reporting Solutions / Employee Engagement / Customer Service Representative

March 23, 2017 by Jim Lewis

Managing Call Center Staffing Through Phone Data

There are many reasons that staffing needs fluctuate for call centers. Some of those reasons might include predictable patterns such as seasonal demands or typical call flow, such as a doctor’s office receiving more calls in the morning. Other reasons are predictable, but are more [...]

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May 05, 2016 by Andrew Gaskill

Mitel Auto-Attendant Reporting

This post has been updated on 2/25/2014 to update based on further testing. We had been recommending Route Points as reporting points for AA reporting but have found that is not as reliable as using empty Workgroups instead. This post now reflects the new instructions.

IN Analytics / Brightmetrics / Data Analytics / Contact Center Insights / Email Reports / Contact Center Analytics / ShoreTel / ShoreTel Reporting / Data / On Demand Reporting / Mitel Phone Data / ShoreTel Phone Data / Call Center Analytics / Call Center Data / Mitel / Contact Center / Contact Center Reporting Solutions

3 Ways to Improve Contact Center Agent Performance

Strategic and Tactical: The Dynamic Duo of Call Center Management

Managing Call Center Staffing Through Phone Data

Mitel Auto-Attendant Reporting

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