May 23, 2017 by Michele Cuchra

3 Ways to Improve Contact Center Agent Performance

If you use Brightmetrics UC Analytics™ to derive valuable business insights from your Mitel (ShoreTel) business phones, you’re already a believer in empowering your team with data perspectives that are tailored and unique to your organization. Contact center management and team leaders [...]
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IN Brightmetrics / Data Analytics / Enterprise Contact Center / Contact Center Insights / CEO / Contact Center Analytics / Call Center Agent Performance / ShoreTel / Contact Center Manager / Call Center Tricks / Customer Success / Data Visualization / Mitel Phone Data / ShoreTel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / ShoreTel Contact Center Data / Call Center Management / Contact Center Management / Real Time Reporting / Contact Center / Contact Center Reporting Solutions / Call Center Manager / Contact Center Team / Employee Experience / Employee Engagement / Customer Service Representative

May 12, 2017 by Matt Beatty

Strategic and Tactical: The Dynamic Duo of Call Center Management

Great things seem to come in pairs: peanut butter and jelly, paper and pen, Batman and Robin, bacon and… anything. Call center management is no different. When it comes to successfully managing a call center, one of the most important ways to increase the effectiveness of your business [...]
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IN Analytics / Data Analytics / Contact Center Insights / CEO / Contact Center Analytics / Contact Center Manager / ShoreTel Reporting / Customer Satisfaction / Call Center Tricks / Customer Success / Data Visualization / Call Center / Mitel Phone Data / ShoreTel Phone Data / Business Intelligence / Call Center Analytics / Call Center Data / ShoreTel Contact Center Data / Call Center Management / Contact Center Reporting Solutions / Employee Engagement / Customer Service Representative

August 27, 2012 by Andrew Gaskill

Set Default Sort Order for Mitel Reports

When you're running a report within Brightmetrics™ Mitel (ShoreTel) On-Demand Reporting, it's easy to run the report and click the column header on any column to sort the report by that value.   But when you are scheduling or emailing a report, users get the report in a PDF and there's no [...]
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IN Brightmetrics / Data Analytics / Contact Center Insights / Email Reports / New Features / Phone Analytics / On Demand Reporting / Product Development / Business Intelligence / Call Center Analytics / Mitel / ShoreTel Contact Center Data / Call Center Management / Contact Center Reporting Solutions

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