December 19, 2018 9:58:30 AM PST by Matt Beatty

Let's Talk about Why You Should Say "Cheers to Another Year"

A couple weeks ago, we talked about wrapping up the year and setting up your agents with their own dashboards to help them manage themselves. This week, we’re diving into a related common topic that becomes a part of wrapping up your year:
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IN Analytics / Updates / ShoreTel / Call Center Tricks / On Demand Reporting / business intelligence / Business Intelligence / Phone Data / Mitel

November 16, 2018 9:54:14 AM PST by Nancy Chavez

Thankful for Pumpkin Pie, Eggnog, and You!

As the temperature begins to drop and the holidays approach, we’d like to take this time to reflect on another great year! Brightmetrics truly is the company that we are today because of our wonderful team. We are constantly striving to deliver the best reporting, business insights, and [...]
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IN brightmetrics / Updates / News / Contact Center Insights / Contact Center Analytics / ShoreTel / Customers / business intelligence / Data Visualization

January 4, 2018 3:30:22 AM PST by Matt Beatty

Spotlight on Healthcare: Set Achievable Goals with Brightmetrics

Within the past decade, the US healthcare industry has shifted in ways that empower consumers with many choices when it comes to their healthcare providers. This has increased the emphasis on providing excellent customer service as a way to differentiate. Regardless of the type of contact [...]
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IN Analytics / ShoreTel / Call Center Tricks / Data visualization / business decisions / Call Center Analytics / Call Center Data / Call Center Management / call centers / agent performance

October 12, 2017 11:00:21 AM PDT by Matt Beatty

Brightmetrics vs. Mitel (ShoreTel) Reporting

Contact center managers with Mitel (ShoreTel) phone systems and Enterprise Contact Center know they need to make data-driven decisions but have found that getting to the data to discover insights can be incredibly difficult. For that reason, Brightmetrics developed the Enterprise Contact [...]
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IN Data Analytics / Enterprise Contact Center / ShoreTel / ShoreTel Reporting / data / data analysis / Data visualization / ShoreTel Phone Data / Business Intelligence / Call Center Analytics / Call Center Management

August 13, 2017 10:03:20 AM PDT by Andrea Wagner

Solving Small and Medium Business Problems With Your Mitel (ShoreTel) Phone Analytics

 
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IN brightmetrics / SMB / ShoreTel / ShoreTel Reporting / Phone Analytics / Small Medium Business / Business Intelligence

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