November 30, 2020 by Azure Beatrice

Our Top 10 Wins From 2020

Last year at this time, no one had even the slightest idea what 2020 would bring. Many of us were excited for the turn of the decade, optimistic about new adventures and experiences to come. And then quite suddenly, all of our lives drastically changed in a matter of weeks, and things [...]
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IN Cloud Contact Center / Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Radiance / Dashboard / CEO / Contact Center Analytics / Customer Experience / Employee Productivity / New Features / Data / Genesys / User Interface / On Demand Reporting / Data Visualization / Call Center / Product Development / Business Intelligence / PureCloud / Call Center Analytics / Call Center Data / Mitel / SaaS / Contact Center Management / Real Time Reporting / Contact Center / AppFoundry / Contact Center Reporting Solutions / CCaaS / Employee Experience / Agent Scorecard

August 06, 2020 by Matt Beatty

Brightmetrics™ Analytics and Dashboards Released for MiContact Center Business

  Whether you are a MiVoice Connect Contact Center (MCCC, previously ShoreTel ECC) customer looking at the migration path to MiContact Center, or you have been a longtime MiContact Center customer…
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IN Analytics / Brightmetrics / Data Analytics / Enterprise Contact Center / Contact Center Insights / CEO / Contact Center Analytics / Call Center Agent Performance / ShoreTel / Contact Center Manager / Call Center Metrics / Call Center Tricks / New Features / Customer Success / On Demand Reporting / Data Visualization / Product Development / Mitel Phone Data / ShoreTel Phone Data / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / SaaS / Call Centers / Contact Center Management / Real Time Reporting / Contact Center / Contact Center Reporting Solutions / Call Center Manager / Contact Center Team / CCaaS

August 03, 2020 by Amanda Davis

How Agent Scorecards Can Help a Distributed Contact Center

All of our worlds have been turned upside-down recently due to the novel Coronavirus pandemic. Like most businesses, you likely had to put a quick, emergency plan in place to get your contact center agents the technology and resources they needed to be able to successfully work from home. [...]
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IN Cloud Contact Center / Brightmetrics / Genesys Cloud / Data Analytics / Radiance / Contact Center Insights / Dashboard / CEO / Call Center Agent Performance / Contact Center Manager / New Features / Genesys / User Interface / Agent Productivity / On Demand Reporting / Data Visualization / Business Intelligence / PureCloud / Mitel / Call Center Management / SaaS / Agent Performance / Call Center Staffing / Contact Center Management / Real Time Reporting / Contact Center / Contact Center Reporting Solutions / Call Center Agent / Call Center Manager / Contact Center Team / Employee Experience / Employee Engagement / Agent Scorecard / Customer Service Representative

January 09, 2020 by Matt Beatty

The Top 3 Contact Center Metrics to Impact Customer Satisfaction Today

We have to admit, we feel a bit shocked when people tell us they are accessing all the insights they need from their phone system or contact center software’s native reporting tool.
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IN Cloud Contact Center / Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Contact Center Insights / CEO / Contact Center Analytics / Contact Center Manager / Employee Productivity / Genesys Phone Data / Call Center Metrics / ShoreTel Reporting / Call Center Tricks / Genesys / User Interface / Customer Success / Phone Analytics / On Demand Reporting / Data Visualization / Business Intelligence / Mitel / Call Center Management / SaaS / Real Time Reporting / Call Center Optimization / Contact Center Reporting Solutions / Call Center Manager / Contact Center Team / CCaaS / UCaaS / Employee Engagement / Customer Service Representative

September 30, 2019 by Matt Beatty

Why Try The New Brightmetrics™ Radiance Experience?

The top 3 things you should be taking advantage of with our new user interface. We didn’t upgrade our user interface for us, we did it for you, the customer. And we want to make sure you’re getting the full experience of Radiance and all it has to offer.
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IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Radiance / Dashboard / CEO / Contact Center Manager / New Features / Genesys / User Interface / Software Development / Data Visualization / Business Intelligence / PureCloud / Call Center Analytics / Call Center Data / Mitel / SaaS / Call Centers / Contact Center Management / Real Time Reporting / AppFoundry / Employee Experience

March 14, 2019 by Nancy Chavez

Why Are We Flexing About Security?

When we hear people talk about healthy, long-lasting relationships, we hear words like trust and security. Here at Brightmetrics™, we strive to have that kind of relationship with our users. Unfortunately, in this relationship, we can’t provide coffee dates, long walks on the beach, or [...]
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IN Brightmetrics / Data Analytics / Data Security / CEO / Contact Center Manager / Data / Data Tracking / Genesys / Customer Success / Phone Analytics / Privacy / Call Center / Enterprise Call Center / Business Intelligence / Call Center Data / Mitel / Call Center Management / SaaS / Contact Center Management / Contact Center / Contact Center Reporting Solutions

November 16, 2018 by Nancy Chavez

Thankful for Pumpkin Pie, Eggnog, and You!

As the temperature begins to drop and the holidays approach, we’d like to take this time to reflect on another great year! Brightmetrics™ truly is the company that we are today because of our wonderful team. We are constantly striving to deliver the best reporting, business insights, and [...]
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IN Analytics / Brightmetrics / Contact Center Insights / CEO / Contact Center Analytics / SMB / ShoreTel / Contact Center Manager / Employee Productivity / Customer Success / Data Visualization / Call Center / Small Medium Business / Business Intelligence / Call Center Analytics / Mitel / Call Center Management / SaaS / Contact Center Management / Real Time Reporting / Contact Center / Contact Center Reporting Solutions / UCaaS / Employee Experience

June 21, 2018 by Matt Beatty

The Top 6 Charts Any Organization Can Benefit From

Here at Brightmetrics™, we’re often asked, “What are the top charts that any organization could benefit from?” And although we love that our customers are eager and ready to use our services, this request can be a little daunting for us. We cater to such different organizations in various [...]
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IN Analytics / Brightmetrics / Data Analytics / CEO / Contact Center Analytics / Call Center Agent Performance / ShoreTel / Contact Center Manager / Customer Satisfaction / Call Center Tricks / Data / Agent Productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Small Medium Business / Call Center Data / Mitel / Call Center Management / SaaS / Agent Performance / Call Center Optimization / Contact Center Reporting Solutions / Call Center Manager / Contact Center Team / CCaaS / UCaaS

November 22, 2017 by Matt Beatty

Get to Know Brightmetrics™

In the spirit of the holidays, we wanted to take the time to thank our Brightmetrics customers, their teams, and partners for a wonderful 2017 year. We hope that Brightmetrics continues to provide you essential reporting and analytics insights for many years to come. In conjunction with [...]
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IN Brightmetrics / Data Analytics / Email Reports / CEO / Data / Data Tracking / Phone Analytics / Data Visualization / Call Center / Small Medium Business / Call Center Analytics / SaaS / Contact Center Management / Contact Center Reporting Solutions / Employee Experience

October 26, 2017 by Brightmetrics Team

Why You Need Analytics for Your Mitel System, Not Just Reporting

"What is the difference between reporting and analytics?" That’s one of the most common questions we field here at Brightmetrics™. It’s a difficult question to answer because of the overlap between data and analytics. The way we look at it, reporting is a subset of analytics. You can’t [...]
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IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Contact Center Insights / CEO / Contact Center Analytics / ShoreTel / Contact Center Manager / Data / Phone Analytics / On Demand Reporting / Data Visualization / Mitel Phone Data / ShoreTel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / ShoreTel Contact Center Data / Call Center Management / SaaS / Call Centers / Contact Center Management / Contact Center Reporting Solutions / Call Center Manager / CCaaS

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