August 30, 2018 10:58:16 AM PDT by Matt Beatty

The Top 10 Real Time Charts Your Team Will Use Everyday

Having information in real time really makes a difference. My favorite example of this is when I order a pizza and I'm given the ability to see in what stage it’s at at any given moment. I love when I'm able to view a single pane of glass that shows me when my pizza is being made, when [...]
Read More

IN Analytics / brightmetrics / Updates / Contact Center Insights / Call Center Tricks / agent productivity / Mitel Phone Data / Business Intelligence / Call Center Analytics / agent performance / Real Time Reporting