May 09, 2018 by Matt Beatty

Let's Talk Balancing Staffing Levels

It’s obvious when organizations are having issues with staffing levels, right? When you see employees at a retail store talking loudly about the obnoxious quote one of their ex-boyfriends posted on Twitter, you may think, “Wow, they really don’t have anything better to do?”
Read More

IN Brightmetrics / Data Analytics / Staffing Levels / Employee Productivity / Call Center Tricks / On Demand Reporting / Call Center / Business Intelligence

March 01, 2018 by Matt Beatty

So, Where Do I Start?

At first glance, it can be a little overwhelming to understand and manage the dashboards and reporting features in Brightmetrics.
Read More

IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Dashboard / CEO / Employee Productivity / ShoreTel Reporting / Customer Satisfaction / Data / User Interface / On Demand Reporting / Data Visualization / Call Center / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / Call Center Management / Contact Center Management / Contact Center / Employee Experience / Customer Service Representative

February 15, 2018 by Matt Beatty

Brightmetrics UC Analytics™ Overview

Watch this short video to find out how Brightmetrics (Core) UC Analytics for Mitel can leverage your phone system data into easily readable metrics that lead to better business decisions!  
Read More

IN Analytics / Brightmetrics / Data Analytics / Dashboard / ShoreTel / Contact Center Manager / User Interface / On Demand Reporting / Data Visualization / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / Call Center Management / Contact Center Management / Call Center Optimization / Contact Center Reporting Solutions / Call Center Agent / UCaaS

October 26, 2017 by Brightmetrics Team

Why You Need Analytics for Your Mitel System, Not Just Reporting

"What is the difference between reporting and analytics?" That’s one of the most common questions we field here at Brightmetrics™. It’s a difficult question to answer because of the overlap between data and analytics. The way we look at it, reporting is a subset of analytics. You can’t [...]
Read More

IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Contact Center Insights / CEO / Contact Center Analytics / ShoreTel / Contact Center Manager / Data / Phone Analytics / On Demand Reporting / Data Visualization / Mitel Phone Data / ShoreTel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / ShoreTel Contact Center Data / Call Center Management / SaaS / Call Centers / Contact Center Management / Contact Center Reporting Solutions / Call Center Manager / CCaaS

September 21, 2017 by Andrea Wagner

The Secrets to Mastering Scheduled Reports

Almost every role in an organization that is dependent on customer communication can benefit from well-developed scheduled reports for their Mitel (ShoreTel) phone data. Brightmetrics makes scheduling the delivery of unique reporting and dashboards incredibly easy. However, there are some [...]
Read More

IN Brightmetrics / Data Analytics / Enterprise Contact Center / Collecting Data / ShoreTel / Employee Productivity / ShoreTel Reporting / On Demand Reporting / Call Center / Scheduled Reports / Business Intelligence / Call Center Data / Mitel / Contact Center Management / Real Time Reporting / Contact Center / Contact Center Reporting Solutions / Contact Center Team

January 24, 2017 by Matt Beatty

Make Informed In-the-Moment Decisions with REAL TIME Analytics™

“What gets managed gets improved.” – Peter Drucker This is a reality in all facets of business, and especially when it comes to the most common point of contact you have with your customers: your business phone system. Brightmetrics has two options for delivering those measurements: [...]
Read More

IN Analytics / Brightmetrics / Data Analytics / CEO / Contact Center Manager / Employee Productivity / Customer Satisfaction / Customer Success / On Demand Reporting / Data Visualization / Call Center / Small Medium Business / Business Intelligence / Call Center Analytics / Mitel / Real Time Reporting / Call Center Optimization / Contact Center Reporting Solutions / UCaaS

May 05, 2016 by Andrew Gaskill

Mitel Auto-Attendant Reporting

This post has been updated on 2/25/2014 to update based on further testing. We had been recommending Route Points as reporting points for AA reporting but have found that is not as reliable as using empty Workgroups instead. This post now reflects the new instructions.
Read More

IN Analytics / Brightmetrics / Data Analytics / Contact Center Insights / Email Reports / Contact Center Analytics / ShoreTel / ShoreTel Reporting / Data / On Demand Reporting / Mitel Phone Data / ShoreTel Phone Data / Call Center Analytics / Call Center Data / Mitel / Contact Center / Contact Center Reporting Solutions

October 26, 2012 by Andrew Gaskill

Brightmetrics™ Call Party Activity

We've just released a major new data source for our Mitel (ShoreTel) Reporting and Data Analytics Services.   We are always playing a balance game with our service. On one hand, we want to keep the tool as easy to use and intuitive as possible. On the other hand, we want it to be, [...]
Read More

IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Email Reports / ShoreTel / ShoreTel Reporting / New Features / Data / Phone Analytics / On Demand Reporting / Data Visualization / Mitel Phone Data / Business Intelligence / Call Center Data / Mitel / Contact Center / Call Center Manager

August 27, 2012 by Andrew Gaskill

Set Default Sort Order for Mitel Reports

When you're running a report within Brightmetrics™ Mitel (ShoreTel) On-Demand Reporting, it's easy to run the report and click the column header on any column to sort the report by that value.   But when you are scheduling or emailing a report, users get the report in a PDF and there's no [...]
Read More

IN Brightmetrics / Data Analytics / Contact Center Insights / Email Reports / New Features / Phone Analytics / On Demand Reporting / Product Development / Business Intelligence / Call Center Analytics / Mitel / ShoreTel Contact Center Data / Call Center Management / Contact Center Reporting Solutions

...
1 2

Subscribe To Our Blog

Recent Posts

    Categories

    See all