April 25, 2019 1:47:04 PM PDT by Matt Beatty

Customize My Data

When it comes to the insights you need to run your business, one size doesn’t necessarily fit all. Sure, your business phone system or contact center platform might have a ton of basic metrics that help you make data-driven decisions, but the way that data is presented doesn't always make [...]
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IN Analytics / Updates / Data Analytics / Genesys Phone Data / Call Center Tricks / data analysis / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Contact Center Management / Contact Center

April 3, 2019 9:48:22 AM PDT by Matt Beatty

Scoreboard! Maximizing Team Performance with Gamification

We’re finishing up our gamification series and frankly shocked we've broken through your feed of Final Four coverage and MLB season-opening prognostications!
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IN brightmetrics / Updates / Data Analytics / Collecting Data / Call Center Tricks / agent productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Call Center Analytics / agent performance

January 9, 2019 4:53:14 PM PST by Matt Beatty

Motivate Your Call Center Team with Gamification

So, you’ve probably heard of the term gamification - but what does that really mean? Or most importantly, how could it actually be useful in your contact center? In the video below, we answer those questions and more. Take a look! 
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IN brightmetrics / Updates / Data Analytics / Collecting Data / Call Center Tricks / agent productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Call Center Analytics / agent performance

December 19, 2018 9:58:30 AM PST by Matt Beatty

Let's Talk about Why You Should Say "Cheers to Another Year"

A couple weeks ago, we talked about wrapping up the year and setting up your agents with their own dashboards to help them manage themselves. This week, we’re diving into a related common topic that becomes a part of wrapping up your year:
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IN Analytics / Updates / ShoreTel / Call Center Tricks / On Demand Reporting / business intelligence / Business Intelligence / Phone Data / Mitel

December 4, 2018 3:44:24 PM PST by Matt Beatty

New Year, New Agent Goals

As the end of the year approaches, right now is the perfect time to thoroughly and thoughtfully think about new year’s goals. Some people like to focus on personal goals. You might be interested in checking Instagram 16 instead of 20 times a day, or starting an intense yoga class at 5 am, [...]
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IN Analytics / Updates / Data Analytics / Genesys Phone Data / Call Center Tricks / data analysis / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Contact Center Management / Contact Center

October 23, 2018 11:54:42 AM PDT by Matt Beatty

TMI Much? Not with Brightmetrics

Managing others can be stressful. Of course, it’s rewarding to see your employees grow, change, and succeed. But, let’s face it, sometimes it’s tough being the one in charge… heavy is the head that wears the crown (and all that stuff).
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IN Analytics / brightmetrics / Updates / Data Analytics / Insights / Call Center Tricks / Genesys / Customers / On Demand Reporting / Data Visualization / Call Center / Business Intelligence / Mitel / Call Center Management / Contact Center

August 14, 2018 4:06:17 PM PDT by Matt Beatty

CEO On the Go

Let’s face it… you’re used to the dreadful feeling of having too many tasks and never enough time to execute. It’s difficult to prioritize an inbox flooded with unread emails and a never-ending to-do list. And if you are in an executive role at your company (maybe a CEO/ maybe someone who [...]
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IN Analytics / brightmetrics / Updates / Email Reports / CEO / Call Center Tricks / agent productivity / On Demand Reporting / Call Center / Scheduled Reports / Email Dashboards / Business Intelligence / business decisions / ceo / Learning Brightmetrics

July 19, 2018 9:56:13 AM PDT by Matt Beatty

How to Create a Chart to Compare Data from 2 Periods of Time

By now, I'm sure you know you can create visualizations on your Dashboard Charts in Brightmetrics. Did you know that you could create charts that allow you to see and compare data from 2 periods of time? This is important when you need help drawing out what could be trends, patterns or [...]
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IN Analytics / brightmetrics / Data Analytics / Collecting Data / Contact Center Analytics / Call Center Tricks / data tracking / On Demand Reporting / Data visualization / Data Visualization / Call Center / Business Intelligence / business decisions / Content

July 5, 2018 10:33:36 AM PDT by Matt Beatty

A Brightmetrics Summer: Warm Weather, Beach Trips, and Mid-Year Reviews

Let’s set the scene. It’s a beautiful summer day. The sun is shining; the bees are buzzing. Any given day in July has the opportunity to be fantastic. Not only is this a great month for beach trips, great weather, and tanning (or getting sunburnt); July is an opportunity to take stock and [...]
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IN Analytics / Updates / Call Center Tricks / Customers / On Demand Reporting / Data visualization / Call Center / Business Intelligence / business decisions / Content / Learning Brightmetrics

May 9, 2018 11:24:15 AM PDT by Matt Beatty

Let's Talk Balancing Staffing Levels

It’s obvious when organizations are having issues with staffing levels, right? When you see employees at a retail store talking loudly about the obnoxious quote one of their ex-boyfriends posted on Twitter, you may think, “Wow, they really don’t have anything better to do?”
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IN brightmetrics / Updates / Data Analytics / staffing levels / employee productivity / Call Center Tricks / Customers / On Demand Reporting / business intelligence / Call Center / Business Intelligence / business decisions / Featured

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