August 06, 2020 by Matt Beatty

Brightmetrics™ Analytics and Dashboards Released for MiContact Center Business

  Whether you are a MiVoice Connect Contact Center (MCCC, previously ShoreTel ECC) customer looking at the migration path to MiContact Center, or you have been a longtime MiContact Center customer…
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IN Updates / News / Data Analytics / Reports / Contact Center Insights / Contact Center Manager / New Features / Customer Success / Product Development / Mitel Phone Data / ShoreTel Phone Data / Call Center Analytics / Call Center Data / Mitel

August 03, 2020 by Amanda Davis

How Agent Scorecards Can Help a Distributed Contact Center

All of our worlds have been turned upside-down recently due to the novel Coronavirus pandemic. Like most businesses, you likely had to put a quick, emergency plan in place to get your contact center agents the technology and resources they needed to be able to successfully work from home. [...]
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IN Genesys Cloud / Radiance / Contact Center Insights / Call Center Agent Performance / Business Insights / Contact Center Manager / New Features / Genesys / Data Visualization / Business Intelligence / Call Center Management / Call Center Staffing / Contact Center

March 05, 2020 by Matt Beatty

Mitel Begins 2020 with an Exciting Kickoff and Fresh Mindset

A few weeks ago, our partners at Mitel kicked off their 2020 with a major focus on enabling their team and valued channel partners to take on the opportunities and challenges for the new year. The Mitel team serves one of the most extensive combined UC and Contact Center installation base [...]
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IN Analytics / Brightmetrics / Updates / News / Customer Experience / New Features / Customers / Data Visualization / Product Development / Call Center Data / Mitel / Contact Center

December 18, 2019 by Matt Beatty

A Year in Review: 2019

 
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IN Analytics / Brightmetrics / Updates / News / Data Analytics / CEO / ShoreTel Reporting / New Features / User Interface / Customers / Discussion / Product Development / PureCloud

September 30, 2019 by Matt Beatty

Why Try The New Brightmetrics Radiance Experience?

The top 3 things you should be taking advantage of with our new user interface. We didn’t upgrade our user interface for us, we did it for you, the customer. And we want to make sure you’re getting the full experience of Radiance and all it has to offer.
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IN Analytics / Brightmetrics / Updates / Data Analytics / New Features / User Interface / Business Intelligence

July 17, 2019 by Matt Beatty

Brightmetrics Release: Radiance Experience

Your Brilliant Customer Engagement Insights Delivered in a Visually Stunning and Intuitively Flexible Way… If you’re a customer with Brightmetrics, you know that we’ve been serving up valuable insights into how your team is delivering service and care in their connected moments with your [...]
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IN Analytics / Brightmetrics / Updates / News / Data Analytics / Radiance / Insights / Product Release / New Features / User Interface / Data Analysis / Product Development / Business Intelligence

June 11, 2019 by Matt Beatty

Brightmetrics PureCloud Analytics and Real Time Dashboard Services

It's been a little while since we've dropped something big, but it isn't because the Brightmetrics team has been working on our summer tans.
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IN Analytics / Brightmetrics / Updates / News / Genesys Phone Data / New Features / Customers / Data Visualization / Call Center / Product Development / Business Intelligence / General

October 26, 2012 by brightmetrics2

Brightmetrics Call Party Activity

We've just released a major new data source for our Mitel (ShoreTel) Reporting and Data Analytics Services.   We are always playing a balance game with our service. On one hand, we want to keep the tool as easy to use and intuitive as possible. On the other hand, we want it to be, [...]
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IN Data Analytics / New Features / Data Analysis

August 27, 2012 by brightmetrics2

Set Default Sort Order for Mitel (ShoreTel) Reports

When you're running a report in the Brightmetrics Mitel (ShoreTel) Reporting On-Demand reports area, it's easy to run the report and click the column header on any column to sort the report by that value.   But when you are scheduling or emailing a report, users get the report in a PDF [...]
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IN New Features / On Demand Reporting

August 21, 2012 by brightmetrics2

Brightmetrics "Top 10" Charts

Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users.   But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to [...]
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IN Dashboard / Charts / New Features

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