June 25, 2020 4:10:58 PM PDT by Amanda Davis

How Agent Scorecards Can Help a Distributed Contact Center

All of our worlds have been turned upside-down recently due to the novel Coronavirus pandemic. Like most businesses, you likely had to put a quick, emergency plan in place to get your contact center agents the technology and resources they needed to be able to successfully work from home. [...]
Read More

IN Genesys Cloud / Radiance / Contact Center Insights / Call Center Agent Performance / Business Insights / Contact Center Manager / New Features / Genesys / Data Visualization / Business Intelligence / Call Center Management / Call Center Staffing / Contact Center

March 5, 2020 2:20:55 PM PST by Matt Beatty

Mitel Begins 2020 with an Exciting Kickoff and Fresh Mindset

A few weeks ago, our partners at Mitel kicked off their 2020 with a major focus on enabling their team and valued channel partners to take on the opportunities and challenges for the new year. The Mitel team serves one of the most extensive combined UC and Contact Center installation base [...]
Read More

IN Analytics / brightmetrics / Updates / News / Customer Experience / New Features / Customers / Data visualization / Product Development / Call Center Data / Mitel / Contact Center

December 18, 2019 4:53:19 PM PST by Matt Beatty

A Year in Review: 2019

Read More

IN Analytics / brightmetrics / Updates / News / Data Analytics / CEO / ShoreTel Reporting / New Features / User Interface / Customers / Discussion / Product Development / PureCloud

September 30, 2019 9:00:21 AM PDT by Matt Beatty

Why Try The New Brightmetrics Radiance Experience?

The top 3 things you should be taking advantage of with our new user interface. We didn’t upgrade our user interface for us, we did it for you, the customer. And we want to make sure you’re getting the full experience of Radiance and all it has to offer.
Read More

IN Analytics / brightmetrics / Updates / Data Analytics / New Features / User Interface / Business Intelligence

July 17, 2019 4:54:53 PM PDT by Matt Beatty

Brightmetrics Release: Radiance Experience

Your Brilliant Customer Engagement Insights Delivered in a Visually Stunning and Intuitively Flexible Way… If you’re a customer with Brightmetrics, you know that we’ve been serving up valuable insights into how your team is delivering service and care in their connected moments with your [...]
Read More

IN Analytics / brightmetrics / Updates / News / Data Analytics / Radiance / Insights / product release / New Features / User Interface / data analysis / business intelligence / Product Development / Business Intelligence

June 11, 2019 8:00:19 AM PDT by Matt Beatty

Brightmetrics PureCloud Analytics and Real Time Dashboard Services

It's been a little while since we've dropped something big, but it isn't because the Brightmetrics team has been working on our summer tans.
Read More

IN Analytics / brightmetrics / Updates / News / Genesys Phone Data / New Features / product development / Customers / business intelligence / Data visualization / Call Center / Product Development / General

October 26, 2012 10:05:44 AM PDT by brightmetrics2

Brightmetrics Call Party Activity

We've just released a major new data source for our Mitel (ShoreTel) Reporting and Data Analytics Services.   We are always playing a balance game with our service. On one hand, we want to keep the tool as easy to use and intuitive as possible. On the other hand, we want it to be, [...]
Read More

IN Data Analytics / New Features / data analysis

August 27, 2012 10:57:36 AM PDT by brightmetrics2

Set Default Sort Order for Mitel (ShoreTel) Reports

When you're running a report in the Brightmetrics Mitel (ShoreTel) Reporting On-Demand reports area, it's easy to run the report and click the column header on any column to sort the report by that value.   But when you are scheduling or emailing a report, users get the report in a PDF [...]
Read More

IN New Features / On Demand Reporting

August 21, 2012 5:24:44 PM PDT by brightmetrics2

Brightmetrics "Top 10" Charts

Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users.   But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to [...]
Read More

IN dashboard / Charts / New Features

August 21, 2012 5:10:01 PM PDT by brightmetrics2

Brightmetrics Chart Item Toggle Feature

It happens. Sometimes you end up with a busy chart that's hard to read, but there's still a reason to have it. It might be ok for seeing larger trends or anomalies, but it just isn't useful for seeing individual chart items.
Read More

IN dashboard / Charts / New Features


Subscribe To Our Blog

Recent Posts


    See all