September 30, 2019 by Matt Beatty

Why Try The New Brightmetrics™ Radiance Experience?

The top 3 things you should be taking advantage of with our new user interface. We didn’t upgrade our user interface for us, we did it for you, the customer. And we want to make sure you’re getting the full experience of Radiance and all it has to offer.
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IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Radiance / Dashboard / CEO / Contact Center Manager / New Features / Genesys / User Interface / Software Development / Data Visualization / Business Intelligence / PureCloud / Call Center Analytics / Call Center Data / Mitel / SaaS / Call Centers / Contact Center Management / Real Time Reporting / AppFoundry / Employee Experience

July 17, 2019 by Matt Beatty

Brightmetrics™ Release: Radiance Experience

Your Brilliant Customer Engagement Insights Delivered in a Visually Stunning and Intuitively Flexible Way… If you’re a customer with Brightmetrics, you know that we’ve been serving up valuable insights into how your team is delivering service and care in their connected moments with your [...]
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IN Analytics / Brightmetrics / Data Analytics / Enterprise Contact Center / Radiance / Contact Center Insights / Dashboard / Contact Center Manager / Genesys Phone Data / ShoreTel Reporting / Customer Satisfaction / New Features / Data / User Interface / Software Development / Data Visualization / Product Development / Mitel Phone Data / Business Intelligence / PureCloud / Mitel / Call Center Management / Contact Center Management / Real Time Reporting / Call Center Optimization / Contact Center Reporting Solutions / Call Center Agent / Contact Center Team / Employee Experience / Customer Service Representative

July 12, 2019 by Matt Beatty

What's Your Threshold?

Thresholds, what are they and why do they matter to contact centers?
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IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Collecting Data / Dashboard / CEO / Contact Center Analytics / Call Center Agent Performance / Customer Experience / ShoreTel / Contact Center Manager / Data / Agent Productivity / Thresholds / Phone Analytics / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / Call Center Management / Call Centers / Agent Performance / Contact Center Management / Call Center Optimization / Call Center Agent / Contact Center Team / CCaaS / Employee Engagement

April 25, 2019 by Matt Beatty

Customize My Data

When it comes to the insights you need to run your business, one size doesn’t necessarily fit all. Sure, your business phone system or contact center platform might have a ton of basic metrics that help you make data-driven decisions, but the way that data is presented doesn't always make [...]
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IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Contact Center Insights / Dashboard / Contact Center Analytics / Contact Center Manager / Genesys Phone Data / Call Center Metrics / ShoreTel Reporting / Call Center Tricks / Data / Genesys / User Interface / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Small Medium Business / Business Intelligence / Mitel / Call Centers / Contact Center Management / Contact Center / Call Center Manager / Contact Center Team

April 03, 2019 by Matt Beatty

Maximizing Team Performance with Gamification

We’re finishing up our gamification series and frankly shocked we've broken through your feed of Final Four coverage and MLB season-opening prognostications!
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IN Brightmetrics / Genesys Cloud / Data Analytics / Collecting Data / Contact Center Insights / CEO / Contact Center Analytics / Call Center Agent Performance / Contact Center Manager / Employee Productivity / Call Center Tricks / Genesys / Agent Productivity / Customer Success / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Call Center Analytics / Mitel / Call Center Management / Agent Performance / Contact Center Management / Real Time Reporting / Contact Center / Call Center Optimization / Contact Center Reporting Solutions / Call Center Agent / Call Center Manager / Contact Center Team / Employee Experience / Employee Engagement / Gamification / Agent Scorecard / Customer Service Representative

March 14, 2019 by Nancy Chavez

Why Are We Flexing About Security?

When we hear people talk about healthy, long-lasting relationships, we hear words like trust and security. Here at Brightmetrics™, we strive to have that kind of relationship with our users. Unfortunately, in this relationship, we can’t provide coffee dates, long walks on the beach, or [...]
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IN Brightmetrics / Data Analytics / Data Security / CEO / Contact Center Manager / Data / Data Tracking / Genesys / Customer Success / Phone Analytics / Privacy / Call Center / Enterprise Call Center / Business Intelligence / Call Center Data / Mitel / Call Center Management / SaaS / Contact Center Management / Contact Center / Contact Center Reporting Solutions

February 21, 2019 by Matt Beatty

Find Your Best Metrics for Agent Productivity

So, I’m no psychic, but I think I know why you’re here… You caught our first post (and video!) on gamification: Motivate Your Call Center Team with Gamification.
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IN Brightmetrics / Genesys Cloud / Data Analytics / Call Center Agent Performance / Customer Experience / Contact Center Manager / Agent Productivity / Customer Success / Data Visualization / Enterprise Call Center / Business Intelligence / Mitel / Agent Performance / Contact Center Management / Call Center Agent Skills / Contact Center Reporting Solutions / Call Center Agent / Call Center Manager / Contact Center Team / CCaaS / Employee Experience / Employee Engagement / Customer Service Representative

January 31, 2019 by Matt Beatty

What's the Difference between a KPI and a KRI?

When it comes to contact centers and data, most know what a Key Performance Indicator (KPI) is.  
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IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Collecting Data / Contact Center Insights / CEO / Contact Center Analytics / Metrics / Contact Center Manager / Call Center Metrics / Data / KPI / Phone Analytics / Data Visualization / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / KRI / Contact Center Management / Contact Center / Call Center Optimization / Contact Center Reporting Solutions / Call Center Agent / Call Center Manager / Contact Center Team

January 09, 2019 by Matt Beatty

Motivate Your Call Center Team with Gamification

So, you’ve probably heard of the term gamification - but what does that really mean? Or most importantly, how could it actually be useful in your call center? In the video below, we answer those questions and more. Take a look! 
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IN Brightmetrics / Data Analytics / Collecting Data / CEO / SMB / Call Center Agent Performance / Contact Center Manager / Employee Productivity / Call Center Tricks / Genesys / KPI / Agent Productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / Call Centers / Agent Performance / Contact Center Management / Contact Center / Call Center Case Study / Call Center Agent Skills / Contact Center Reporting Solutions / Employee Experience / Employee Engagement / Customer Service Representative

December 19, 2018 by Matt Beatty

Let's Talk about Why You Should Say, Cheers to Another Year!

A couple weeks ago, we talked about wrapping up the year and setting up your agents with their own dashboards to help them manage themselves. This week, we’re diving into a related common topic that becomes a part of wrapping up your year.
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IN Analytics / Brightmetrics / Data Analytics / Contact Center Insights / Contact Center Analytics / Metrics / Customer Experience / ShoreTel / Contact Center Manager / Employee Productivity / Call Center Tricks / User Interface / Agent Productivity / Customer Success / On Demand Reporting / Data Visualization / Business Intelligence / Call Center Analytics / Mitel / Call Center Management / Agent Performance / Call Center Staffing / Contact Center / Call Center Optimization / Contact Center Reporting Solutions / Contact Center Team / Employee Experience / Employee Engagement / Customer Service Representative

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