January 31, 2019 by Matt Beatty

What's the Difference between a KPI and a KRI?

When it comes to contact centers and data, most everyone knows what a Key Performance Indicator (KPI) is.
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IN Analytics / Brightmetrics / Data Analytics / Metrics / KPI / Business Intelligence / Call Center Data / KRI

August 10, 2010 by Andrew Gaskill

Pattern Recognition

I've touched on this in previous posts but I really believe that it is one of the most important topics that we can discuss. Of all the skills the best-run companies can have, it is pattern recognition that sets the highest functioning organizations apart. The Wharton Business School even [...]
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IN Analytics / Brightmetrics / Collecting Data / CEO / Metrics / Data / Data Tracking / Phone Analytics / Data Visualization / Call Center / ShoreTel Phone Data / Business Intelligence / Contact Center / Call Center Manager


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