March 14, 2019 9:55:59 AM PDT by Nancy Chavez

Why Are We Flexing About Security?

When we hear people talk about healthy, long-lasting relationships, we hear words like trust and security. Here at Brightmetrics, we strive to have that kind of relationship with our users. Unfortunately, in this relationship, we can’t provide coffee dates, long walks on the beach, or [...]
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IN brightmetrics / Security / data / Privacy / Customers / business intelligence / Call Center / Call Center Data / General / Learning Brightmetrics

August 14, 2018 4:06:17 PM PDT by Matt Beatty

CEO On the Go

Let’s face it… you’re used to the dreadful feeling of having too many tasks and never enough time to execute. It’s difficult to prioritize an inbox flooded with unread emails and a never-ending to-do list. And if you are in an executive role at your company (maybe a CEO/ maybe someone who [...]
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IN Analytics / brightmetrics / Updates / Email Reports / CEO / Call Center Tricks / agent productivity / On Demand Reporting / Call Center / Scheduled Reports / Email Dashboards / Business Intelligence / business decisions / ceo / Learning Brightmetrics

July 5, 2018 10:33:36 AM PDT by Matt Beatty

A Brightmetrics Summer: Warm Weather, Beach Trips, and Mid-Year Reviews

Let’s set the scene. It’s a beautiful summer day. The sun is shining; the bees are buzzing. Any given day in July has the opportunity to be fantastic. Not only is this a great month for beach trips, great weather, and tanning (or getting sunburnt); July is an opportunity to take stock and [...]
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IN Analytics / Updates / Call Center Tricks / Customers / On Demand Reporting / Data visualization / Call Center / Business Intelligence / business decisions / Content / Learning Brightmetrics

June 21, 2018 10:00:04 AM PDT by Matt Beatty

The Top 6 Charts Any Organization Can Benefit From

Here at Brightmetrics, we’re often asked, “What are the top charts that any organization could benefit from?” And although we love that our customers are eager and ready to use our services, this request can be a little daunting for us. We cater to such different organizations in various [...]
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IN Analytics / brightmetrics / Updates / Call Center Tricks / agent productivity / Customers / Data Visualization / Call Center / call queue / business decisions / General / Learning Brightmetrics / agent performance

June 6, 2018 3:43:49 PM PDT by Matt Beatty

Using Wrap Codes for a Refined Customer Experience

When delivering a delightful and efficient customer experience for your callers, being able to anticipate exactly what they need is vital.  
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IN Analytics / brightmetrics / Updates / Call Center Agent Performance / wrap codes / Call Center Tricks / Data visualization / Call Center / Business Intelligence / Learning Brightmetrics

March 1, 2018 10:00:17 AM PST by Matt Beatty

So, Where Do I Start?

At first glance, it can be a little overwhelming to understand and manage the dashboards and reporting features in Brightmetrics.
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IN Analytics / brightmetrics / Updates / News / ShoreTel Reporting / business intelligence / Data visualization / Data Visualization / Business Intelligence / business decisions / Call Center Analytics / Call Center Data / Call Center Management / Learning Brightmetrics

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