February 16, 2017 by Jim Lewis

The Holy Grail of Contact Center Analytics

Contact center managers need easy access to analytics that help them make good decisions when it comes to staffing levels, employee productivity and understanding the customer experience. Many contact center call reports provide a limited summary of performance, requiring managers to run [...]
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IN Data Analytics / Enterprise Contact Center / Contact Center Insights / Contact Center Analytics / Contact Center Manager / Business Intelligence / ECC / Business Analytics / Contact Center