February 6, 2020 2:20:12 PM PST by Matt Beatty

Are QBRs Enough in the 2020s?

There has to be a better way to build trust through transparency with your customers, right? If you're waiting over 90 days to review your team's performance to Service Level Agreements (SLAs), then you're right. There is a better way.
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IN Analytics / brightmetrics / Updates / Data Analytics / Data Visualization / Discussion / Business Intelligence

December 18, 2019 4:53:19 PM PST by Matt Beatty

A Year in Review: 2019

 
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IN Analytics / brightmetrics / Updates / News / Data Analytics / CEO / ShoreTel Reporting / New Features / User Interface / Customers / Discussion / Product Development / PureCloud

September 24, 2018 3:26:59 PM PDT by Matt Beatty

Reflections on the Rise of AI in Customer Experience

Regardless of whether you’re a Millennial that’s grown up acclimated to Siri ordering your Starbucks for you, or if you’re like me and grew up with some (healthy) suspicion of Skynet, the reality is that AI is busting into the customer experience scene. What's more, it is also likely [...]
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IN brightmetrics / Updates / Collecting Data / Contact Center Insights / Contact Center Analytics / data analysis / Discussion / Call Center / Call Center Analytics / Content

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