July 19, 2018 by Matt Beatty

How to Create a Chart to Compare Data from 2 Periods of Time

By now, I'm sure you know you can create visualizations on your dashboard charts in Brightmetrics™. Did you know that you could create charts that allow you to see and compare data from 2 periods of time? This is important when you need help drawing out what could be trends, patterns or [...]
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IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Contact Center Insights / Dashboard / Contact Center Analytics / ShoreTel / Contact Center Manager / Call Center Metrics / ShoreTel Reporting / Call Center Tricks / Data / Data Tracking / User Interface / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Call Center Analytics / Call Center Data / Call Center Management / Contact Center Management / Call Center Optimization / Contact Center Reporting Solutions

June 21, 2018 by Matt Beatty

The Top 6 Charts Any Organization Can Benefit From

Here at Brightmetrics™, we’re often asked, “What are the top charts that any organization could benefit from?” And although we love that our customers are eager and ready to use our services, this request can be a little daunting for us. We cater to such different organizations in various [...]
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IN Analytics / Brightmetrics / Data Analytics / CEO / Contact Center Analytics / Call Center Agent Performance / ShoreTel / Contact Center Manager / Customer Satisfaction / Call Center Tricks / Data / Agent Productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Small Medium Business / Call Center Data / Mitel / Call Center Management / SaaS / Agent Performance / Call Center Optimization / Contact Center Reporting Solutions / Call Center Manager / Contact Center Team / CCaaS / UCaaS

April 05, 2018 by Matt Beatty

ECC Insights: Who Does It Better?

Here’s our newest video that showcases everything we can do for users of the Enterprise Contact Center and why ECC users need more than what Mitel delivers in their native reporting and even their add-on applications.  
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IN Analytics / Brightmetrics / Data Analytics / Enterprise Contact Center / Dashboard / CEO / Call Center Agent Performance / ShoreTel / Contact Center Manager / ShoreTel Reporting / Data / User Interface / Agent Productivity / Customer Success / Data Visualization / Mitel Phone Data / ShoreTel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / Contact Center Management / Real Time Reporting / Contact Center Team

March 01, 2018 by Matt Beatty

So, Where Do I Start?

At first glance, it can be a little overwhelming to understand and manage the dashboards and reporting features in Brightmetrics™.
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IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Dashboard / CEO / Employee Productivity / ShoreTel Reporting / Customer Satisfaction / Data / User Interface / On Demand Reporting / Data Visualization / Call Center / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / Call Center Management / Contact Center Management / Contact Center / Employee Experience / Customer Service Representative

February 01, 2018 by Matt Beatty

Maintaining Communication with Your Community in Crisis

In October of 2017, Sonoma and Napa counties in Northern California endured devastating wildfires. The disaster spread quickly- causing casualties, consuming over 160,000 acres and over 7,000 structures. Emergency services were needed throughout the City of Santa Rosa. Not only were [...]
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IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Dashboard / CEO / ShoreTel / Contact Center Manager / Call Center Metrics / Data / Phone Analytics / On Demand Reporting / Data Visualization / ShoreTel Phone Data / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / ShoreTel Contact Center Data / Call Center Management / Call Centers / Contact Center Management / Real Time Reporting / Contact Center / Call Center Case Study / Contact Center Reporting Solutions / Call Center Agent / Call Center Manager / Contact Center Team / Customer Service Representative

January 18, 2018 by Matt Beatty

Spotlight on Healthcare: Understand Customer Needs with Brightmetrics™

Golden Valley Health Care (GVHC) is an organization that provides healthcare to a California-based population of underprivileged patients. Their typical customer is someone who has limited access to treatment so the telephone communication they use for internal and external engagement is [...]
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IN Analytics / Brightmetrics / Data Analytics / Contact Center Insights / Email Reports / Dashboard / CEO / Contact Center Analytics / ShoreTel / Contact Center Manager / Call Center Metrics / ShoreTel Reporting / Customer Satisfaction / Call Center Tricks / Data / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Call Center Data / Mitel / ShoreTel Contact Center Data / Call Center Management / Agent Performance / Call Center Case Study / Call Center Optimization / Contact Center Reporting Solutions / Call Center Agent / Call Center Manager / Contact Center Team

December 07, 2017 by Andrew Gaskill

Brightmetrics™: What Does That Field Mean?

 
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IN Brightmetrics / Data Analytics / Collecting Data / Dashboard / Customer Experience / ShoreTel / Contact Center Manager / ShoreTel Reporting / Data / Data Tracking / Genesys / Customer Success / Software Development / On Demand Reporting / Data Visualization / Mitel Phone Data / Call Center Analytics / Mitel / Call Center Management / Contact Center / Contact Center Reporting Solutions / Call Center Manager

November 22, 2017 by Matt Beatty

Get to Know Brightmetrics™

In the spirit of the holidays, we wanted to take the time to thank our Brightmetrics customers, their teams, and partners for a wonderful 2017 year. We hope that Brightmetrics continues to provide you essential reporting and analytics insights for many years to come. In conjunction with [...]
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IN Brightmetrics / Data Analytics / Email Reports / CEO / Data / Data Tracking / Phone Analytics / Data Visualization / Call Center / Small Medium Business / Call Center Analytics / SaaS / Contact Center Management / Contact Center Reporting Solutions / Employee Experience

October 26, 2017 by Brightmetrics Team

Why You Need Analytics for Your Mitel System, Not Just Reporting

"What is the difference between reporting and analytics?" That’s one of the most common questions we field here at Brightmetrics™. It’s a difficult question to answer because of the overlap between data and analytics. The way we look at it, reporting is a subset of analytics. You can’t [...]
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IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Contact Center Insights / CEO / Contact Center Analytics / ShoreTel / Contact Center Manager / Data / Phone Analytics / On Demand Reporting / Data Visualization / Mitel Phone Data / ShoreTel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / ShoreTel Contact Center Data / Call Center Management / SaaS / Call Centers / Contact Center Management / Contact Center Reporting Solutions / Call Center Manager / CCaaS

October 12, 2017 by Matt Beatty

Brightmetrics™ vs. Mitel Reporting

Contact center managers with Mitel (ShoreTel) phone systems and Enterprise Contact Center know they need to make data-driven decisions but have found that getting to the data to discover insights can be incredibly difficult. For that reason, Brightmetrics developed Enterprise Contact [...]
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IN Data Analytics / Enterprise Contact Center / ShoreTel / ShoreTel Reporting / Data / Data Visualization / ShoreTel Phone Data / Business Intelligence / Call Center Analytics / Call Center Management

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