June 08, 2010 by Andrew Gaskill

Don't Delude Yourself With Your Own Data

Last week, I wrote about valuing the context of the data you are viewing at least as much, if not more than the content. This is important when you are analyzing the data that other people have put to you and in revealing agendas they may have in the data.   But what about looking at your [...]
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IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Contact Center Insights / Dashboard / CEO / Data / Phone Analytics / Software Development / Data Visualization / Product Development / Call Center Data / Contact Center Reporting Solutions

May 18, 2010 by Jim Lewis

Welcome to Brightmetrics™

Many people know me from the last 11 years of my life as CEO of PlanIT Solutions. Being CEO at a successful IT solutions provider for that long means that I've gotten to know a lot of small and medium sized companies. Through that experience I've learned a lot about a wide variety of [...]
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IN Data Analytics / Contact Center Insights / CEO / ShoreTel / ShoreTel Reporting / Data / Software Development / Data Visualization / Mitel Phone Data / Small Medium Business / Call Center Data / ShoreTel Contact Center Data / Contact Center / UCaaS

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