November 5, 2019 10:10:15 AM PST by Matt Beatty

Custom Genesys Cloud Reports Simplified: Brightmetrics is a Premium App!

It's easier than ever to create custom reports on Genesys Cloud! The Genesys Cloud (PureCloud) scene is growing like crazy! They've continued to earn their place as a leader in the Contact Center as a Service (CCaaS). By the way, congrats to the Genesys team for leading again in the [...]
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IN Analytics / Updates / News / Data Analytics / Contact Center Insights / dashboard / Contact Center Analytics / PureCloud / Genesys Phone Data / data analysis / Data visualization / Data Visualization / Product Development / PureCloud / Call Center Analytics / Call Center Data / Call Center Management / Contact Center Management

April 5, 2018 9:58:47 AM PDT by Matt Beatty

ECC Insights - Who Does It Better?

Here’s our newest video that showcases everything we can do for users of the Enterprise Contact Center and why ECC users need more than what ShoreTel delivers in their native reporting and even their add-on applications.  
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IN Analytics / brightmetrics / Updates / Data Analytics / dashboard / data analysis / business intelligence / Data visualization / Data Visualization / ShoreTel Phone Data / business decisions / Call Center Analytics / Call Center Data

February 15, 2018 2:30:23 AM PST by Matt Beatty

Brightmetrics Core Analytics Overview Video

Watch this short video to find out how Brightmetrics Core UC Analytics can leverage your phone system data into easily readable metrics that lead to better business decisions!  
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IN Analytics / brightmetrics / dashboard / On Demand Reporting / business intelligence / Data visualization / Data Visualization / Business Intelligence / Call Center Data / Call Center Management

December 7, 2017 7:24:26 AM PST by brightmetrics2

Brightmetrics: What Does That Field Mean?

 
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IN brightmetrics / Data Analytics / dashboard / data tracking / data analysis / Data visualization / Call Center Analytics / Content / context

August 21, 2012 5:24:44 PM PDT by brightmetrics2

Brightmetrics "Top 10" Charts

Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users.   But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to [...]
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IN dashboard / Charts / New Features

August 21, 2012 5:10:01 PM PDT by brightmetrics2

Brightmetrics Chart Item Toggle Feature

It happens. Sometimes you end up with a busy chart that's hard to read, but there's still a reason to have it. It might be ok for seeing larger trends or anomalies, but it just isn't useful for seeing individual chart items.
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IN dashboard / Charts / New Features

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