January 18, 2018 3:30:12 AM PST by Matt Beatty

Spotlight on Healthcare: Understand Customer Needs with Brightmetrics

Golden Valley Health Care (GVHC) is an organization that provides healthcare to a California-based population of underprivileged patients. Their typical customer is someone who has limited access to treatment so the telephone communication they use for internal and external engagement is [...]
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IN Analytics / Customer Satisfaction / Call Center Tricks / data analysis / Customers / Data Visualization / Business Intelligence / Customer Needs / business decisions / Call Center Data / Call Center Management / agent performance