October 26, 2012 by Andrew Gaskill

Brightmetrics™ Call Party Activity

We've just released a major new data source for our Mitel (ShoreTel) Reporting and Data Analytics Services.   We are always playing a balance game with our service. On one hand, we want to keep the tool as easy to use and intuitive as possible. On the other hand, we want it to be, [...]
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IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Email Reports / ShoreTel / ShoreTel Reporting / New Features / Data / Phone Analytics / On Demand Reporting / Data Visualization / Mitel Phone Data / Business Intelligence / Call Center Data / Mitel / Contact Center / Call Center Manager

August 21, 2012 by Andrew Gaskill

Brightmetrics™ Chart Item Toggle Feature

It happens. Sometimes you end up with a busy chart that's hard to read, but there's still a reason to have it. It might be ok for seeing larger trends or anomalies, but it just isn't useful for seeing individual chart items.
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IN Brightmetrics / Data Analytics / Contact Center Insights / Dashboard / Contact Center Analytics / ShoreTel / Call Center Metrics / New Features / User Interface / Data Visualization / Mitel Phone Data / Business Intelligence / Call Center Management / Call Centers / Contact Center / Employee Experience

August 10, 2010 by Andrew Gaskill

Pattern Recognition

I've touched on this in previous posts but I really believe that it is one of the most important topics that we can discuss. Of all the skills the best-run companies can have, it is pattern recognition that sets the highest functioning organizations apart. The Wharton Business School even [...]
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IN Analytics / Brightmetrics / Collecting Data / CEO / Metrics / Data / Data Tracking / Phone Analytics / Data Visualization / Call Center / ShoreTel Phone Data / Business Intelligence / Contact Center / Call Center Manager

May 18, 2010 by Jim Lewis

Welcome to Brightmetrics™

Many people know me from the last 11 years of my life as CEO of PlanIT Solutions. Being CEO at a successful IT solutions provider for that long means that I've gotten to know a lot of small and medium sized companies. Through that experience I've learned a lot about a wide variety of [...]
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IN Data Analytics / Contact Center Insights / CEO / ShoreTel / ShoreTel Reporting / Data / Software Development / Data Visualization / Mitel Phone Data / Small Medium Business / Call Center Data / ShoreTel Contact Center Data / Contact Center / UCaaS

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