September 25, 2020 by Matt Beatty

Build vs. Buy Contact Center Analytics: What is the Real Cost?

Professional sports has become one of the most data-driven industries in the world. If you’re new to this idea, or maybe looking for great stuck-at-home entertainment, watch Moneyball or head over to https://sabr.org/sabermetrics and dive in.
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IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Reports / Collecting Data / Contact Center Insights / CEO / Business Insights / Contact Center Manager / Data Tracking / Genesys / Data Analysis / Software Development / Data Visualization / Business Intelligence / Call Center Analytics / Mitel / Contact Center Management

December 18, 2019 by Matt Beatty

A Year in Review: 2019

 
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IN Analytics / Brightmetrics / Updates / News / Data Analytics / CEO / ShoreTel Reporting / New Features / User Interface / Customers / Discussion / Product Development / PureCloud

August 14, 2018 by Matt Beatty

CEO On the Go

Let’s face it… you’re used to the dreadful feeling of having too many tasks and never enough time to execute. It’s difficult to prioritize an inbox flooded with unread emails and a never-ending to-do list. And if you are in an executive role at your company (maybe a CEO/ maybe someone who [...]
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IN Analytics / Brightmetrics / Updates / Email Reports / CEO / Call Center Tricks / Agent Productivity / On Demand Reporting / Call Center / Scheduled Reports / Email Dashboards / Business Intelligence / Business Decisions / Learning Brightmetrics

June 08, 2010 by brightmetrics2

Don't Delude Yourself With Your Own Data

Last week, I wrote about valuing the context of the data you are viewing at least as much, if not more than the content. This is important when you are analyzing the data that other people have put to you and in revealing agendas they may have in the data.   But what about looking at your [...]
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IN CEO / Data / Data Visualization / Content / Data Aggregation

May 18, 2010 by Jim Lewis

Inaugural Post

Many people know me from the last 11 years of my life as CEO of PlanIT Solutions. Being CEO at a successful IT solutions provider for that long means that I've gotten to know a lot of small and medium sized companies. Through that experience I've learned a lot about a wide variety of [...]
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IN CEO / Data Visualization

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