June 21, 2018 by Matt Beatty

The Top 6 Charts Any Organization Can Benefit From

Here at Brightmetrics, we’re often asked, “What are the top charts that any organization could benefit from?” And although we love that our customers are eager and ready to use our services, this request can be a little daunting for us. We cater to such different organizations in various [...]
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IN Analytics / Brightmetrics / Updates / Call Center Tricks / Agent Productivity / Customers / Data Visualization / Call Center / Call Queue / Business Decisions / General / Learning Brightmetrics / Agent Performance

March 29, 2018 by Matt Beatty

Now that We’ve Found [Abandonment Rate/Queue Time] ❤ What are We Gonna Do?

Okay, cool video last time about what abandonment rate and queue times can tell you, right? If you missed that one (or just miss Peter's baritone), you can always watch it here.
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IN Analytics / Data Analytics / Enterprise Contact Center / Call Center Agent Performance / Wrap Codes / Call Center Tricks / KPI / Abandon Rate / Data Visualization / Call Center / Business Intelligence / Call Queue

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