January 4, 2018 3:30:22 AM PST by Matt Beatty

Spotlight on Healthcare: Set Achievable Goals with Brightmetrics

Within the past decade, the US healthcare industry has shifted in ways that empower consumers with many choices when it comes to their healthcare providers. This has increased the emphasis on providing excellent customer service as a way to differentiate. Regardless of the type of contact [...]
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IN Analytics / ShoreTel / Call Center Tricks / Data visualization / business decisions / Call Center Analytics / Call Center Data / Call Center Management / call centers / agent performance