4 Hidden Costs of Inefficient Call Centers
August 09, 2021 by Azure Beatrice

4 Hidden Costs of Inefficient Call Centers

Data doesn't lie. It shows the truth of what is really happening in your company and call center. 
Read More ›

IN Data Analytics / CEO / Contact Center Analytics / Call Center Agent Performance / Metrics / Customer Experience / Contact Center Manager / Employee Productivity / Call Center Metrics / Call Center / Business Intelligence / Call Center Analytics / Call Center Management / Agent Performance / Contact Center Management / Contact Center / Call Center Optimization / Call Center Agent / Call Center Manager / Contact Center Team / Gamification / Agent Scorecard

2 Contact Center Metrics That Will Immediately Improve Your Customer Experience
April 23, 2021 by Michele Cuchra

2 Contact Center Metrics That Will Immediately Improve Your Customer Experience

You may think your contact center team delivers a great customer experience, but does your data support this notion?
Read More ›

IN Genesys Cloud / Data Analytics / Call Center Agent Performance / Metrics / Customer Experience / Contact Center Manager / Call Center Metrics / Customer Satisfaction / Data / KPI / Customer Success / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / Call Center Management / SLA / Contact Center Management / Call Center Optimization / Call Center Agent / Call Center Manager / Contact Center Team / Customer Journey / Customer Service Representative

Forget Your Native Reporting Tool, 5 Reasons to Make the Switch
February 11, 2021 by Azure Beatrice

Forget Your Native Reporting Tool, 5 Reasons to Make the Switch

Does your current contact center analytics platform make your customer data completely accessible to you and your team? Does it also offer you the control and flexibility to slice and dice that data, diving deeper into your customer engagement reports?
Read More ›

IN Cloud Contact Center / Brightmetrics / Genesys Cloud / Data Analytics / Contact Center Insights / Dashboard / Customer Experience / Contact Center Manager / Call Center Metrics / Customer Satisfaction / Genesys / On Demand Reporting / Data Visualization / Scheduled Reports / Business Intelligence / Call Center Data / Call Center Management / Call Centers / Agent Performance / Contact Center Management / Real Time Reporting / Contact Center / Call Center Optimization / Contact Center Reporting Solutions / Contact Center Team / CCaaS / Customer Journey / Employee Experience / Employee Engagement

3 Sure Ways to Exceed Customer Expectations in 2021
January 22, 2021 by Amanda Davis

3 Sure Ways to Exceed Customer Expectations in 2021

2020 was, well, quite a year. Living through a pandemic for the past several months (feels like an eternity) has been hard on us all. Many of us had to quickly pivot the way we were doing business and develop what is now, our new, more flexible, business-as-usual. While we all continue to [...]
Read More ›

IN Cloud Contact Center / Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Dashboard / Staffing Levels / Call Center Agent Performance / Customer Experience / Employee Productivity / Call Center Metrics / Genesys / Agent Productivity / Customer Success / Data Visualization / Enterprise Call Center / Business Intelligence / Call Center Management / Agent Performance / Real Time Reporting / Call Center Optimization / Contact Center Reporting Solutions / Call Center Agent / Call Center Manager / Contact Center Team / Customer Journey / Employee Experience / Employee Engagement / Agent Scorecard / Customer Service Representative

What's the Difference between a KPI and a KRI?
January 31, 2019 by Matt Beatty

What's the Difference between a KPI and a KRI?

When it comes to contact centers and data, most know what a Key Performance Indicator (KPI) is.  
Read More ›

IN Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Collecting Data / Contact Center Insights / CEO / Contact Center Analytics / Metrics / Contact Center Manager / Call Center Metrics / Data / KPI / Phone Analytics / Data Visualization / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / KRI / Contact Center Management / Contact Center / Call Center Optimization / Contact Center Reporting Solutions / Call Center Agent / Call Center Manager / Contact Center Team

Brightmetrics™ Chart Item Toggle Feature
August 21, 2012 by Andrew Gaskill

Brightmetrics™ Chart Item Toggle Feature

It happens. Sometimes you end up with a busy chart that's hard to read, but there's still a reason to have it. It might be ok for seeing larger trends or anomalies, but it just isn't useful for seeing individual chart items.
Read More ›

IN Brightmetrics / Data Analytics / Contact Center Insights / Dashboard / Contact Center Analytics / ShoreTel / Call Center Metrics / New Features / User Interface / Data Visualization / Mitel Phone Data / Business Intelligence / Call Center Management / Call Centers / Contact Center / Employee Experience

1

Subscribe To Our Blog

Recent Posts

    Categories

    See all

    CONTACT

    5341 Old Redwood Hwy
    Suite 420
    Petaluma, CA 94954

    info@brightmetrics.com
    +1 707 238 4455

    FREE TRIAL

    SIGN UP now and accelerate your business

    21 DAY FREE TRIAL

    CAREERS

    Email us at info@brightmetrics.com for more information about our job openings.

    Terms of Service
    Privacy Policy

    © COPYRIGHT BRIGHTMETRICS