June 23, 2017 by Michele Cuchra

Which 2 Metrics Can I Use for a Better Customer Experience Tomorrow?

Each contact center has its own programs, with goals and objectives set by the management, client, or other key stakeholders. While there are several key contact center metrics needed for a balanced perspective (i.e. customer satisfaction, first contact resolution, agent satisfaction, [...]
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IN Data Analytics / Enterprise Contact Center / Call Center Metrics / Call Center Tricks / KPI / Call Center / Call Center Analytics / Call Center Data / Call Center Management