July 12, 2019 4:58:01 PM PDT by Matt Beatty

What's Your Threshold?

Thresholds, what are they and why do they matter to contact centers?
Read More

IN Analytics / brightmetrics / Data Analytics / Call Center Agent Performance / agent productivity / thresholds / Customers / Data visualization / Data Visualization / Call Center / Business Intelligence / business decisions / Call Center Analytics / Content / Call Center Management / agent performance

June 11, 2019 8:00:19 AM PDT by Matt Beatty

Brightmetrics PureCloud Analytics and Real Time Dashboard Services

It's been a little while since we've dropped something big, but it isn't because the Brightmetrics team has been working on our summer tans.
Read More

IN Analytics / brightmetrics / Updates / News / Genesys Phone Data / New Features / product development / Customers / business intelligence / Data visualization / Call Center / Product Development / General

April 25, 2019 1:47:04 PM PDT by Matt Beatty

Customize My Data

When it comes to the insights you need to run your business, one size doesn’t necessarily fit all. Sure, your business phone system or contact center platform might have a ton of basic metrics that help you make data-driven decisions, but the way that data is presented doesn't always make [...]
Read More

IN Analytics / Updates / Data Analytics / Genesys Phone Data / Call Center Tricks / data analysis / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Contact Center Management / Contact Center

April 3, 2019 9:48:22 AM PDT by Matt Beatty

Scoreboard! Maximizing Team Performance with Gamification

We’re finishing up our gamification series and frankly shocked we've broken through your feed of Final Four coverage and MLB season-opening prognostications!
Read More

IN brightmetrics / Updates / Data Analytics / Collecting Data / Call Center Tricks / agent productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Call Center Analytics / agent performance

March 14, 2019 9:55:59 AM PDT by Nancy Chavez

Why Are We Flexing About Security?

When we hear people talk about healthy, long-lasting relationships, we hear words like trust and security. Here at Brightmetrics, we strive to have that kind of relationship with our users. Unfortunately, in this relationship, we can’t provide coffee dates, long walks on the beach, or [...]
Read More

IN brightmetrics / Security / data / Privacy / Customers / business intelligence / Call Center / Call Center Data / General / Learning Brightmetrics

January 9, 2019 4:53:14 PM PST by Matt Beatty

Motivate Your Call Center Team with Gamification

So, you’ve probably heard of the term gamification - but what does that really mean? Or most importantly, how could it actually be useful in your contact center? In the video below, we answer those questions and more. Take a look! 
Read More

IN brightmetrics / Updates / Data Analytics / Collecting Data / Call Center Tricks / agent productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Call Center Analytics / agent performance

December 4, 2018 3:44:24 PM PST by Matt Beatty

New Year, New Agent Goals

As the end of the year approaches, right now is the perfect time to thoroughly and thoughtfully think about new year’s goals. Some people like to focus on personal goals. You might be interested in checking Instagram 16 instead of 20 times a day, or starting an intense yoga class at 5 am, [...]
Read More

IN Analytics / Updates / Data Analytics / Genesys Phone Data / Call Center Tricks / data analysis / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Contact Center Management / Contact Center

October 23, 2018 11:54:42 AM PDT by Matt Beatty

TMI Much? Not with Brightmetrics

Managing others can be stressful. Of course, it’s rewarding to see your employees grow, change, and succeed. But, let’s face it, sometimes it’s tough being the one in charge… heavy is the head that wears the crown (and all that stuff).
Read More

IN Analytics / brightmetrics / Updates / Data Analytics / Insights / Call Center Tricks / Genesys / Customers / On Demand Reporting / Data Visualization / Call Center / Business Intelligence / Mitel / Call Center Management / Contact Center

September 24, 2018 3:26:59 PM PDT by Matt Beatty

Reflections on the Rise of AI in Customer Experience

Regardless of whether you’re a Millennial that’s grown up acclimated to Siri ordering your Starbucks for you, or if you’re like me and grew up with some (healthy) suspicion of Skynet, the reality is that AI is busting into the customer experience scene. What's more, it is also likely [...]
Read More

IN brightmetrics / Updates / Collecting Data / Contact Center Insights / Contact Center Analytics / data analysis / Discussion / Call Center / Call Center Analytics / Content

August 14, 2018 4:06:17 PM PDT by Matt Beatty

CEO On the Go

Let’s face it… you’re used to the dreadful feeling of having too many tasks and never enough time to execute. It’s difficult to prioritize an inbox flooded with unread emails and a never-ending to-do list. And if you are in an executive role at your company (maybe a CEO/ maybe someone who [...]
Read More

IN Analytics / brightmetrics / Updates / Email Reports / CEO / Call Center Tricks / agent productivity / On Demand Reporting / Call Center / Scheduled Reports / Email Dashboards / Business Intelligence / business decisions / ceo / Learning Brightmetrics

1 2 3
...

Subscribe To Our Blog

Recent Posts

    Categories

    See all