July 17, 2019 4:54:53 PM PDT by Matt Beatty

Brightmetrics Release: Radiance Experience

Your Brilliant Customer Engagement Insights Delivered in a Visually Stunning and Intuitively Flexible Way… If you’re a customer with Brightmetrics, you know that we’ve been serving up valuable insights into how your team is delivering service and care in their connected moments with your [...]
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IN Analytics / brightmetrics / Updates / News / Data Analytics / Radiance / Insights / product release / New Features / User Interface / data analysis / business intelligence / Product Development / Business Intelligence

June 11, 2019 8:00:19 AM PDT by Matt Beatty

Brightmetrics PureCloud Analytics and Real Time Dashboard Services

It's been a little while since we've dropped something big, but it isn't because the Brightmetrics team has been working on our summer tans.
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IN Analytics / brightmetrics / Updates / News / Genesys Phone Data / New Features / product development / Customers / business intelligence / Data visualization / Call Center / Product Development / General

March 14, 2019 9:55:59 AM PDT by Nancy Chavez

Why Are We Flexing About Security?

When we hear people talk about healthy, long-lasting relationships, we hear words like trust and security. Here at Brightmetrics, we strive to have that kind of relationship with our users. Unfortunately, in this relationship, we can’t provide coffee dates, long walks on the beach, or [...]
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IN brightmetrics / Security / data / Privacy / Customers / business intelligence / Call Center / Call Center Data / General / Learning Brightmetrics

December 19, 2018 9:58:30 AM PST by Matt Beatty

Let's Talk about Why You Should Say "Cheers to Another Year"

A couple weeks ago, we talked about wrapping up the year and setting up your agents with their own dashboards to help them manage themselves. This week, we’re diving into a related common topic that becomes a part of wrapping up your year:
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IN Analytics / Updates / ShoreTel / Call Center Tricks / On Demand Reporting / business intelligence / Business Intelligence / Phone Data / Mitel

November 16, 2018 9:54:14 AM PST by Nancy Chavez

Thankful for Pumpkin Pie, Eggnog, and You!

As the temperature begins to drop and the holidays approach, we’d like to take this time to reflect on another great year! Brightmetrics truly is the company that we are today because of our wonderful team. We are constantly striving to deliver the best reporting, business insights, and [...]
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IN brightmetrics / Updates / News / Contact Center Insights / Contact Center Analytics / ShoreTel / Customers / business intelligence / Data Visualization

June 15, 2018 3:42:43 PM PDT by Matt Beatty

London Calling… Again? Could Wrap Codes Help Answer: “Why?”

Wait, what? Why would London be calling (over and over and over)? Is it another call to order a new bass?  
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IN Analytics / brightmetrics / Updates / wrap codes / Call Center Tricks / business intelligence / Business Intelligence / business decisions / Call Center Management / agent performance

May 24, 2018 10:08:21 AM PDT by Matt Beatty

But Really, How Do I Build that Agent % Available vs % Calls Answered Already?

You might feel like we pulled a bait-and-switch on you last week by announcing our latest feature “Insights: Staff Forecasting”. Well, I’m here to make it right this week by showing you how you too can build out the chart that Peter uses in the highly acclaimed (and viewed) video from our [...]
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IN Analytics / ShoreTel Reporting / Call Center Tricks / agent productivity / business intelligence / Data Visualization / Call Center / Business Intelligence / business decisions / agent performance

May 9, 2018 11:24:15 AM PDT by Matt Beatty

Let's Talk Balancing Staffing Levels

It’s obvious when organizations are having issues with staffing levels, right? When you see employees at a retail store talking loudly about the obnoxious quote one of their ex-boyfriends posted on Twitter, you may think, “Wow, they really don’t have anything better to do?”
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IN brightmetrics / Updates / Data Analytics / staffing levels / employee productivity / Call Center Tricks / Customers / On Demand Reporting / business intelligence / Call Center / Business Intelligence / business decisions / Featured

April 12, 2018 10:00:20 AM PDT by Matt Beatty

Customer Spotlight on The Cleveland Indians

We’re always humbled by the amount of trust that our customers have in us and the services delivered through Brightmetrics. In the end, they are the heroes and we’ve become one of the tools they leverage to deliver another level of service and productivity.
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IN Analytics / Updates / News / Call Center Agent Performance / baseball / business intelligence / fans services / cleveland indians / business decisions / Featured

April 5, 2018 9:58:47 AM PDT by Matt Beatty

ECC Insights - Who Does It Better?

Here’s our newest video that showcases everything we can do for users of the Enterprise Contact Center and why ECC users need more than what ShoreTel delivers in their native reporting and even their add-on applications.  
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IN Analytics / brightmetrics / Updates / Data Analytics / dashboard / data analysis / business intelligence / Data visualization / Data Visualization / ShoreTel Phone Data / business decisions / Call Center Analytics / Call Center Data

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