July 12, 2019 4:58:01 PM PDT by Matt Beatty

What's Your Threshold?

Thresholds, what are they and why do they matter to contact centers?
Read More

IN Analytics / brightmetrics / Data Analytics / Call Center Agent Performance / agent productivity / thresholds / Customers / Data visualization / Data Visualization / Call Center / Business Intelligence / business decisions / Call Center Analytics / Content / Call Center Management / agent performance

April 25, 2019 1:47:04 PM PDT by Matt Beatty

Customize My Data

When it comes to the insights you need to run your business, one size doesn’t necessarily fit all. Sure, your business phone system or contact center platform might have a ton of basic metrics that help you make data-driven decisions, but the way that data is presented doesn't always make [...]
Read More

IN Analytics / Updates / Data Analytics / Genesys Phone Data / Call Center Tricks / data analysis / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Contact Center Management / Contact Center

April 3, 2019 9:48:22 AM PDT by Matt Beatty

Scoreboard! Maximizing Team Performance with Gamification

We’re finishing up our gamification series and frankly shocked we've broken through your feed of Final Four coverage and MLB season-opening prognostications!
Read More

IN brightmetrics / Updates / Data Analytics / Collecting Data / Call Center Tricks / agent productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Call Center Analytics / agent performance

January 31, 2019 9:58:59 AM PST by Matt Beatty

What's the Difference between a KPI and a KRI?

When it comes to contact centers and data, most everyone knows what a Key Performance Indicator (KPI) is.
Read More

IN Analytics / brightmetrics / Updates / Data Analytics / metrics / KPI / data analysis / Business Intelligence / business decisions / Call Center Data / kri

January 9, 2019 4:53:14 PM PST by Matt Beatty

Motivate Your Call Center Team with Gamification

So, you’ve probably heard of the term gamification - but what does that really mean? Or most importantly, how could it actually be useful in your contact center? In the video below, we answer those questions and more. Take a look! 
Read More

IN brightmetrics / Updates / Data Analytics / Collecting Data / Call Center Tricks / agent productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Call Center Analytics / agent performance

December 4, 2018 3:44:24 PM PST by Matt Beatty

New Year, New Agent Goals

As the end of the year approaches, right now is the perfect time to thoroughly and thoughtfully think about new year’s goals. Some people like to focus on personal goals. You might be interested in checking Instagram 16 instead of 20 times a day, or starting an intense yoga class at 5 am, [...]
Read More

IN Analytics / Updates / Data Analytics / Genesys Phone Data / Call Center Tricks / data analysis / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / business decisions / Contact Center Management / Contact Center

August 14, 2018 4:06:17 PM PDT by Matt Beatty

CEO On the Go

Let’s face it… you’re used to the dreadful feeling of having too many tasks and never enough time to execute. It’s difficult to prioritize an inbox flooded with unread emails and a never-ending to-do list. And if you are in an executive role at your company (maybe a CEO/ maybe someone who [...]
Read More

IN Analytics / brightmetrics / Updates / Email Reports / CEO / Call Center Tricks / agent productivity / On Demand Reporting / Call Center / Scheduled Reports / Email Dashboards / Business Intelligence / business decisions / ceo / Learning Brightmetrics

July 19, 2018 9:56:13 AM PDT by Matt Beatty

How to Create a Chart to Compare Data from 2 Periods of Time

By now, I'm sure you know you can create visualizations on your Dashboard Charts in Brightmetrics. Did you know that you could create charts that allow you to see and compare data from 2 periods of time? This is important when you need help drawing out what could be trends, patterns or [...]
Read More

IN Analytics / brightmetrics / Data Analytics / Collecting Data / Contact Center Analytics / Call Center Tricks / data tracking / On Demand Reporting / Data visualization / Data Visualization / Call Center / Business Intelligence / business decisions / Content

July 5, 2018 10:33:36 AM PDT by Matt Beatty

A Brightmetrics Summer: Warm Weather, Beach Trips, and Mid-Year Reviews

Let’s set the scene. It’s a beautiful summer day. The sun is shining; the bees are buzzing. Any given day in July has the opportunity to be fantastic. Not only is this a great month for beach trips, great weather, and tanning (or getting sunburnt); July is an opportunity to take stock and [...]
Read More

IN Analytics / Updates / Call Center Tricks / Customers / On Demand Reporting / Data visualization / Call Center / Business Intelligence / business decisions / Content / Learning Brightmetrics

June 28, 2018 11:23:05 AM PDT by Matt Beatty

Customer Spotlight on A.B. May

With Summer hitting full swing and temperatures peaking, some of you might be reaching for the phone to call on the services of your local HVAC repairer. Whether you’re delivering the services or you’re the one calling, everyone hopes the call is answered quickly and skilled professionals [...]
Read More

IN brightmetrics / Updates / Collecting Data / success spotlight / case study / ShoreTel Reporting / customer success / Customers / business decisions / Content / agent performance

1 2 3
...

Subscribe To Our Blog

Recent Posts

    Categories

    See all