March 5, 2020 2:20:55 PM PST by Matt Beatty

Mitel Begins 2020 with an Exciting Kickoff and Fresh Mindset

A few weeks ago, our partners at Mitel kicked off their 2020 with a major focus on enabling their team and valued channel partners to take on the opportunities and challenges for the new year. The Mitel team serves one of the most extensive combined UC and Contact Center installation base [...]
Read More

IN Analytics / brightmetrics / Updates / News / Customer Experience / New Features / Customers / Data visualization / Product Development / Call Center Data / Mitel / Contact Center

February 6, 2020 2:20:12 PM PST by Matt Beatty

Are QBRs Enough in the 2020s?

There has to be a better way to build trust through transparency with your customers, right? If you're waiting over 90 days to review your team's performance to Service Level Agreements (SLAs), then you're right. There is a better way.
Read More

IN Analytics / brightmetrics / Updates / Data Analytics / Data Visualization / Discussion / Business Intelligence

January 23, 2020 1:37:13 PM PST by Matt Beatty

Brightmetrics + Genesys Cloud 2020

Are you offering a simple point of contact for your organization, or are you crafting a complete experience?
Read More

IN Cloud / Analytics / brightmetrics / Genesys Cloud / Updates / News / Data Analytics

January 9, 2020 3:13:36 PM PST by Matt Beatty

The Top 3 Contact Center Metrics to Impact Customer Satisfaction Today

We have to admit, we feel a bit shocked when people tell us they are accessing all the insights they need from their phone system or contact center software’s native reporting tool.
Read More

IN Analytics / brightmetrics / Data Analytics / ShoreTel Reporting / Call Center Tricks / Data Visualization / Business Intelligence

December 18, 2019 4:53:19 PM PST by Matt Beatty

A Year in Review: 2019

 
Read More

IN Analytics / brightmetrics / Updates / News / Data Analytics / CEO / ShoreTel Reporting / New Features / User Interface / Customers / Discussion / Product Development / PureCloud

November 5, 2019 10:10:15 AM PST by Matt Beatty

Custom Genesys Cloud Reports Simplified: Brightmetrics is a Premium App!

It's easier than ever to create custom reports on Genesys Cloud! The Genesys Cloud (PureCloud) scene is growing like crazy! They've continued to earn their place as a leader in the Contact Center as a Service (CCaaS). By the way, congrats to the Genesys team for leading again in the [...]
Read More

IN Analytics / Updates / News / Data Analytics / Contact Center Insights / dashboard / Contact Center Analytics / PureCloud / Genesys Phone Data / data analysis / Data visualization / Data Visualization / Product Development / PureCloud / Call Center Analytics / Call Center Data / Call Center Management / Contact Center Management

September 30, 2019 9:00:21 AM PDT by Matt Beatty

Why Try The New Brightmetrics Radiance Experience?

The top 3 things you should be taking advantage of with our new user interface. We didn’t upgrade our user interface for us, we did it for you, the customer. And we want to make sure you’re getting the full experience of Radiance and all it has to offer.
Read More

IN Analytics / brightmetrics / Updates / Data Analytics / New Features / User Interface / Business Intelligence

July 17, 2019 4:54:53 PM PDT by Matt Beatty

Brightmetrics Release: Radiance Experience

Your Brilliant Customer Engagement Insights Delivered in a Visually Stunning and Intuitively Flexible Way… If you’re a customer with Brightmetrics, you know that we’ve been serving up valuable insights into how your team is delivering service and care in their connected moments with your [...]
Read More

IN Analytics / brightmetrics / Updates / News / Data Analytics / Radiance / Insights / product release / New Features / User Interface / data analysis / business intelligence / Product Development / Business Intelligence

July 12, 2019 4:58:01 PM PDT by Matt Beatty

What's Your Threshold?

Thresholds, what are they and why do they matter to contact centers?
Read More

IN Analytics / brightmetrics / Data Analytics / Call Center Agent Performance / agent productivity / thresholds / Customers / Data visualization / Data Visualization / Call Center / Business Intelligence / business decisions / Call Center Analytics / Content / Call Center Management / agent performance

June 11, 2019 8:00:19 AM PDT by Matt Beatty

Brightmetrics PureCloud Analytics and Real Time Dashboard Services

It's been a little while since we've dropped something big, but it isn't because the Brightmetrics team has been working on our summer tans.
Read More

IN Analytics / brightmetrics / Updates / News / Genesys Phone Data / New Features / product development / Customers / business intelligence / Data visualization / Call Center / Product Development / General

1 2 3 4
...

Subscribe To Our Blog

Recent Posts

    Categories

    See all