Brightmetrics REAL TIME Analytics™ Overview
Monitor real time data as it happens! Brightmetrics REAL TIME Analytics for Mitel (ShoreTel) give you the analytics your team needs to impact the customer experience and shape business outcomes as they occur. Monitor contact center metrics in real time to enable optimal contact center agent performance, adjust resources as call volume fluctuates and fix potential customer issues on the fly to maintain complete control over your contact center success.
Check out this short video to discover how Brightmetrics REAL TIME Analytics can help you learn what your Mitel data is trying to tell you!