May 05, 2016 by brightmetrics2

Mitel (ShoreTel) Auto-Attendant Reporting

This post has been updated on 2/25/2014 to update based on further testing. We had been recommending Route Points as reporting points for AA reporting but have found that is not as reliable as using empty Workgroups instead. This post now reflects the new instructions.
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IN Brightmetrics / Featured

October 26, 2012 by brightmetrics2

Brightmetrics Call Party Activity

We've just released a major new data source for our Mitel (ShoreTel) Reporting and Data Analytics Services.   We are always playing a balance game with our service. On one hand, we want to keep the tool as easy to use and intuitive as possible. On the other hand, we want it to be, [...]
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IN Data Analytics / New Features / Data Analysis

August 27, 2012 by brightmetrics2

Set Default Sort Order for Mitel (ShoreTel) Reports

When you're running a report in the Brightmetrics Mitel (ShoreTel) Reporting On-Demand reports area, it's easy to run the report and click the column header on any column to sort the report by that value.   But when you are scheduling or emailing a report, users get the report in a PDF [...]
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IN New Features / On Demand Reporting

August 21, 2012 by brightmetrics2

Brightmetrics "Top 10" Charts

Charts and dashboards are great for identifying trends and anomalies over a fixed set of criteria. For example, seeing the call volume of a small department of users.   But what happens if that set of criteria needs to fluctuate, or if it is not such a small set of users you need to [...]
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IN Dashboard / Charts / New Features

August 21, 2012 by brightmetrics2

Brightmetrics Chart Item Toggle Feature

It happens. Sometimes you end up with a busy chart that's hard to read, but there's still a reason to have it. It might be ok for seeing larger trends or anomalies, but it just isn't useful for seeing individual chart items.
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IN Dashboard / Charts / New Features

March 08, 2011 by brightmetrics2

How Brightmetrics Handles Security in our SaaS Product

These days small to mid-sized businesses are turning more and more often to Software as a Service (Saas) or cloud solutions like Brightmetric's Executive Support System (ESS). When compared to in-house solutions, cloud solutions tend to be more cost-effective, quicker and easier to setup [...]
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IN Updates / Collecting Data / Security / Executive Support System / Data Tracking / Privacy / Software Development / Product Development / SaaS

August 10, 2010 by brightmetrics2

Pattern Recognition

I've touched on this in previous posts but I really believe that it is one of the most important topics that we can discuss. Of all the skills the best run companies can have, it is pattern recognition that set the highest functioning organizations apart. The Wharton Business School even [...]
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IN Collecting Data / Pattern Recognition / Data Analysis / Data Visualization / Content / Context

June 08, 2010 by brightmetrics2

Don't Delude Yourself With Your Own Data

Last week, I wrote about valuing the context of the data you are viewing at least as much, if not more than the content. This is important when you are analyzing the data that other people have put to you and in revealing agendas they may have in the data.   But what about looking at your [...]
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IN CEO / Data / Data Visualization / Content / Data Aggregation

May 18, 2010 by Jim Lewis

Inaugural Post

Many people know me from the last 11 years of my life as CEO of PlanIT Solutions. Being CEO at a successful IT solutions provider for that long means that I've gotten to know a lot of small and medium sized companies. Through that experience I've learned a lot about a wide variety of [...]
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IN CEO / Data Visualization

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