Brightmetrics™ Blog

January 04, 2018 by Matt Beatty

Spotlight on Healthcare: Set Achievable Goals with Brightmetrics™

Within the past decade, the US healthcare industry has shifted in ways that empower consumers with many choices when it comes to their healthcare providers. This has increased the emphasis on providing excellent customer service as a way to differentiate. Regardless of the type of contact [...]

IN Analytics / Brightmetrics / Data Analytics / Contact Center Insights / CEO / Contact Center Analytics / ShoreTel / Contact Center Manager / Customer Satisfaction / Call Center Tricks / Customer Success / Phone Analytics / On Demand Reporting / Data Visualization / Mitel Phone Data / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / Call Center Management / Call Centers / Agent Performance / Contact Center Management / Contact Center / Contact Center Reporting Solutions / Call Center Manager / Contact Center Team / Employee Engagement / Customer Service Representative

December 07, 2017 by Andrew Gaskill

Brightmetrics™: What Does That Field Mean?

IN Brightmetrics / Data Analytics / Collecting Data / Dashboard / Customer Experience / ShoreTel / Contact Center Manager / ShoreTel Reporting / Data / Data Tracking / Genesys / Customer Success / Software Development / On Demand Reporting / Data Visualization / Mitel Phone Data / Call Center Analytics / Mitel / Call Center Management / Contact Center / Contact Center Reporting Solutions / Call Center Manager

November 22, 2017 by Matt Beatty

Get to Know Brightmetrics™

In the spirit of the holidays, we wanted to take the time to thank our Brightmetrics customers, their teams, and partners for a wonderful 2017 year. We hope that Brightmetrics continues to provide you essential reporting and analytics insights for many years to come. In conjunction with [...]

IN Brightmetrics / Data Analytics / Email Reports / CEO / Data / Data Tracking / Phone Analytics / Data Visualization / Call Center / Small Medium Business / Call Center Analytics / SaaS / Contact Center Management / Contact Center Reporting Solutions / Employee Experience

November 09, 2017 by Brightmetrics Team

Brightmetrics REAL TIME Analytics™ Overview

Monitor real time data as it happens! Brightmetrics REAL TIME Analytics for Mitel (ShoreTel) give you the analytics your team needs to impact the customer experience and shape business outcomes as they occur. Monitor contact center metrics in real time to enable optimal contact center [...]

IN Brightmetrics / Data Analytics / ShoreTel / Contact Center Manager / ShoreTel Reporting / Customer Satisfaction / Agent Productivity / Phone Analytics / Product Development / Mitel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / ShoreTel Contact Center Data / Call Center Management / Real Time Reporting / Contact Center Reporting Solutions / Employee Experience / Customer Service Representative

October 26, 2017 by Brightmetrics Team

Why You Need Analytics for Your Mitel System, Not Just Reporting

"What is the difference between reporting and analytics?" That’s one of the most common questions we field here at Brightmetrics™. It’s a difficult question to answer because of the overlap between data and analytics. The way we look at it, reporting is a subset of analytics. You can’t [...]

IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Contact Center Insights / CEO / Contact Center Analytics / ShoreTel / Contact Center Manager / Data / Phone Analytics / On Demand Reporting / Data Visualization / Mitel Phone Data / ShoreTel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / ShoreTel Contact Center Data / Call Center Management / SaaS / Call Centers / Contact Center Management / Contact Center Reporting Solutions / Call Center Manager / CCaaS

October 12, 2017 by Matt Beatty

Brightmetrics™ vs. Mitel Reporting

Contact center managers with Mitel (ShoreTel) phone systems and Enterprise Contact Center know they need to make data-driven decisions but have found that getting to the data to discover insights can be incredibly difficult. For that reason, Brightmetrics developed Enterprise Contact [...]

IN Data Analytics / Enterprise Contact Center / ShoreTel / ShoreTel Reporting / Data / Data Visualization / ShoreTel Phone Data / Business Intelligence / Call Center Analytics / Call Center Management

September 21, 2017 by Andrea Wagner

The Secrets to Mastering Scheduled Reports

Almost every role in an organization that is dependent on customer communication can benefit from well-developed scheduled reports for their Mitel (ShoreTel) phone data. Brightmetrics makes scheduling the delivery of unique reporting and dashboards incredibly easy. However, there are some [...]

IN Brightmetrics / Data Analytics / Enterprise Contact Center / Collecting Data / ShoreTel / Employee Productivity / ShoreTel Reporting / On Demand Reporting / Call Center / Scheduled Reports / Business Intelligence / Call Center Data / Mitel / Contact Center Management / Real Time Reporting / Contact Center / Contact Center Reporting Solutions / Contact Center Team

August 13, 2017 by Andrea Wagner

Solving Small Medium Business Problems With Your Mitel Phone Analytics

Running an SMB comes with unique challenges that are often overlooked by vendors designing solutions for larger scale. Take, for example, your business phone system. Your Mitel (ShoreTel) phone system is the most common point of contact for your customers. There are opportunities to [...]

IN Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Contact Center Insights / SMB / ShoreTel / Contact Center Manager / Call Center Metrics / ShoreTel Reporting / Customer Satisfaction / Data / Genesys / Phone Analytics / Small Medium Business / Business Intelligence / Call Center Data / Mitel / Contact Center / Call Center Optimization / Call Center Manager / UCaaS

June 23, 2017 by Michele Cuchra

Which 2 Metrics Can I Use For a Better Customer Experience Tomorrow?

Each contact center has its own programs, with goals and objectives set by the management, client, or other key stakeholders. While there are several key contact center metrics needed for a balanced perspective (i.e. customer satisfaction, first contact resolution, agent satisfaction, [...]

IN Cloud Contact Center / Analytics / Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Contact Center Analytics / Call Center Agent Performance / Call Center Metrics / Call Center Tricks / KPI / Agent Productivity / Customer Success / Data Visualization / Call Center / Small Medium Business / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / Call Center Management / Call Centers / Contact Center / Call Center Optimization / Contact Center Reporting Solutions / Call Center Agent / Call Center Manager / Contact Center Team / Employee Experience / Customer Service Representative

May 23, 2017 by Michele Cuchra

3 Ways to Improve Contact Center Agent Performance

If you use Brightmetrics UC Analytics™ to derive valuable business insights from your Mitel (ShoreTel) business phones, you’re already a believer in empowering your team with data perspectives that are tailored and unique to your organization. Contact center management and team leaders [...]

IN Brightmetrics / Data Analytics / Enterprise Contact Center / Contact Center Insights / CEO / Contact Center Analytics / Call Center Agent Performance / ShoreTel / Contact Center Manager / Call Center Tricks / Customer Success / Data Visualization / Mitel Phone Data / ShoreTel Phone Data / Enterprise Call Center / Business Intelligence / Call Center Analytics / Call Center Data / Mitel / ShoreTel Contact Center Data / Call Center Management / Contact Center Management / Real Time Reporting / Contact Center / Contact Center Reporting Solutions / Call Center Manager / Contact Center Team / Employee Experience / Employee Engagement / Customer Service Representative

Spotlight on Healthcare: Set Achievable Goals with Brightmetrics™

Brightmetrics™: What Does That Field Mean?

Get to Know Brightmetrics™

Brightmetrics REAL TIME Analytics™ Overview

Why You Need Analytics for Your Mitel System, Not Just Reporting

Brightmetrics™ vs. Mitel Reporting

The Secrets to Mastering Scheduled Reports

Solving Small Medium Business Problems With Your Mitel Phone Analytics

Which 2 Metrics Can I Use For a Better Customer Experience Tomorrow?

3 Ways to Improve Contact Center Agent Performance

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