March 1, 2018 10:00:17 AM PST by Matt Beatty

So, Where Do I Start?

At first glance, it can be a little overwhelming to understand and manage the dashboards and reporting features in Brightmetrics.
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IN Analytics / brightmetrics / Updates / News / ShoreTel Reporting / business intelligence / Data visualization / Data Visualization / Business Intelligence / business decisions / Call Center Analytics / Call Center Data / Call Center Management / Learning Brightmetrics

February 15, 2018 2:30:23 AM PST by Matt Beatty

Brightmetrics Core Analytics Overview Video

Watch this short video to find out how Brightmetrics Core UC Analytics can leverage your phone system data into easily readable metrics that lead to better business decisions!  
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IN Analytics / brightmetrics / dashboard / On Demand Reporting / business intelligence / Data visualization / Data Visualization / Business Intelligence / Call Center Data / Call Center Management

February 1, 2018 2:00:15 AM PST by Matt Beatty

Maintaining Communication with Your Community in Crisis

In October of 2017, Sonoma and Napa counties in Northern California endured devastating wildfires. The disaster spread quickly- causing casualties, consuming over 160,000 acres and over 7,000 structures. Emergency services were needed throughout the City of Santa Rosa. Not only were [...]
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IN Analytics / Data Analytics / Collecting Data / emergency operations / Data visualization / Business Intelligence / business decisions / Call Center Analytics

January 18, 2018 3:30:12 AM PST by Matt Beatty

Spotlight on Healthcare: Understand Customer Needs with Brightmetrics

Golden Valley Health Care (GVHC) is an organization that provides healthcare to a California-based population of underprivileged patients. Their typical customer is someone who has limited access to treatment so the telephone communication they use for internal and external engagement is [...]
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IN Analytics / Customer Satisfaction / Call Center Tricks / data analysis / Customers / Data Visualization / Business Intelligence / Customer Needs / business decisions / Call Center Data / Call Center Management / agent performance

January 4, 2018 3:30:22 AM PST by Matt Beatty

Spotlight on Healthcare: Set Achievable Goals with Brightmetrics

Within the past decade, the US healthcare industry has shifted in ways that empower consumers with many choices when it comes to their healthcare providers. This has increased the emphasis on providing excellent customer service as a way to differentiate. Regardless of the type of contact [...]
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IN Analytics / ShoreTel / Call Center Tricks / Data visualization / business decisions / Call Center Analytics / Call Center Data / Call Center Management / call centers / agent performance

December 7, 2017 7:24:26 AM PST by brightmetrics2

Brightmetrics: What Does That Field Mean?

 
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IN brightmetrics / Data Analytics / dashboard / data tracking / data analysis / Data visualization / Call Center Analytics / Content / context

November 22, 2017 2:15:07 AM PST by Matt Beatty

Get to Know Us!

In the spirit of the holidays, we wanted to take the time to thank our Brightmetrics customers, their teams, and partners for a wonderful 2017 year. We hope that Brightmetrics continues to provide you essential reporting and analytics insights for many years to come. In conjunction with [...]
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November 9, 2017 7:52:37 AM PST by Brightmetrics Team

Brightmetrics Real Time Dashboard Overview

Monitor Real Time Data as it Happens! Brightmetrics ShoreTel Real Time Dashboards give you the analytics your team needs to impact the customer experience and shape business outcomes as they occur.  Monitor contact center metrics in real time to enable optimal contact center agent [...]
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IN brightmetrics / ShoreTel Reporting / Business Intelligence

October 26, 2017 2:08:03 PM PDT by Brightmetrics Team

Why You Need Analytics for Your Mitel (ShoreTel) Phone, Not Just Reporting

 “What is the difference between reporting and analytics?” That’s one of the most common questions we field here at Brightmetrics. It’s a difficult question to answer because of the overlap between data and analytics. The way we look at it, reporting is a subset of analytics. You can’t [...]
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IN Analytics / brightmetrics / data / data analysis / business intelligence / Data visualization / business decisions / Call Center Analytics / Call Center Data / Call Center Management

October 12, 2017 11:00:21 AM PDT by Matt Beatty

Brightmetrics vs. Mitel (ShoreTel) Reporting

Contact center managers with Mitel (ShoreTel) phone systems and Enterprise Contact Center know they need to make data-driven decisions but have found that getting to the data to discover insights can be incredibly difficult. For that reason, Brightmetrics developed the Enterprise Contact [...]
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IN Data Analytics / Enterprise Contact Center / ShoreTel / ShoreTel Reporting / data / data analysis / Data visualization / ShoreTel Phone Data / Business Intelligence / Call Center Analytics / Call Center Management

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