November 16, 2018 by Nancy Chavez

Thankful for Pumpkin Pie, Eggnog, and You!

As the temperature begins to drop and the holidays approach, we’d like to take this time to reflect on another great year! Brightmetrics truly is the company that we are today because of our wonderful team. We are constantly striving to deliver the best reporting, business insights, and [...]
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IN Brightmetrics / Updates / News / Contact Center Insights / Contact Center Analytics / ShoreTel / Customers / Data Visualization / Business Intelligence

October 23, 2018 by Matt Beatty

TMI Much? Not with Brightmetrics

Managing others can be stressful. Of course, it’s rewarding to see your employees grow, change, and succeed. But, let’s face it, sometimes it’s tough being the one in charge… heavy is the head that wears the crown (and all that stuff).
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IN Analytics / Brightmetrics / Updates / Data Analytics / Insights / Call Center Tricks / Genesys / Customers / On Demand Reporting / Data Visualization / Call Center / Business Intelligence / Mitel / Call Center Management / Contact Center

September 24, 2018 by Matt Beatty

Reflections on the Rise of AI in Customer Experience

Regardless of whether you’re a Millennial that’s grown up acclimated to Siri ordering your Starbucks for you, or if you’re like me and grew up with some (healthy) suspicion of Skynet, the reality is that AI is busting into the customer experience scene. What's more, it is also likely [...]
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IN Brightmetrics / Updates / Collecting Data / Contact Center Insights / Contact Center Analytics / Data Analysis / Discussion / Call Center / Call Center Analytics / Content

August 30, 2018 by Matt Beatty

The Top 10 Real Time Charts Your Team Will Use Everyday

Having information in real time really makes a difference. My favorite example of this is when I order a pizza and I'm given the ability to see in what stage it’s at at any given moment. I love when I'm able to view a single pane of glass that shows me when my pizza is being made, when [...]
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IN Analytics / Brightmetrics / Updates / Contact Center Insights / Call Center Tricks / Agent Productivity / Mitel Phone Data / Business Intelligence / Call Center Analytics / Agent Performance / Real Time Reporting

August 14, 2018 by Matt Beatty

CEO On the Go

Let’s face it… you’re used to the dreadful feeling of having too many tasks and never enough time to execute. It’s difficult to prioritize an inbox flooded with unread emails and a never-ending to-do list. And if you are in an executive role at your company (maybe a CEO/ maybe someone who [...]
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IN Analytics / Brightmetrics / Updates / Email Reports / CEO / Call Center Tricks / Agent Productivity / On Demand Reporting / Call Center / Scheduled Reports / Email Dashboards / Business Intelligence / Business Decisions / Learning Brightmetrics

August 01, 2018 by Matt Beatty

The Top 4 ECC Charts Any Contact Center Can Benefit From

There are so many things to worry about in the workplace. For example, wondering who took the last of the coffee without making another batch is a common one we experience here in our office.
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IN Analytics / Brightmetrics / Collecting Data / Call Center Tricks / Data Visualization / Mitel Phone Data / ShoreTel Phone Data / Business Intelligence / Call Center Analytics / Call Center Management

July 19, 2018 by Matt Beatty

How to Create a Chart to Compare Data from 2 Periods of Time

By now, I'm sure you know you can create visualizations on your Dashboard Charts in Brightmetrics. Did you know that you could create charts that allow you to see and compare data from 2 periods of time? This is important when you need help drawing out what could be trends, patterns or [...]
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IN Analytics / Brightmetrics / Data Analytics / Collecting Data / Contact Center Analytics / Call Center Tricks / Data Tracking / On Demand Reporting / Data Visualization / Call Center / Business Intelligence / Business Decisions / Content

July 05, 2018 by Matt Beatty

A Brightmetrics Summer: Warm Weather, Beach Trips, and Mid-Year Reviews

Let’s set the scene. It’s a beautiful summer day. The sun is shining; the bees are buzzing. Any given day in July has the opportunity to be fantastic. Not only is this a great month for beach trips, great weather, and tanning (or getting sunburnt); July is an opportunity to take stock and [...]
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IN Analytics / Updates / Call Center Tricks / Customers / On Demand Reporting / Data Visualization / Call Center / Business Intelligence / Business Decisions / Content / Learning Brightmetrics

June 28, 2018 by Matt Beatty

Customer Spotlight on A.B. May

With Summer hitting full swing and temperatures peaking, some of you might be reaching for the phone to call on the services of your local HVAC repairer. Whether you’re delivering the services or you’re the one calling, everyone hopes the call is answered quickly and skilled professionals [...]
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IN Brightmetrics / Updates / Collecting Data / Success Spotlight / Case Study / ShoreTel Reporting / Customer Success / Customers / Business Decisions / Content / Agent Performance

June 21, 2018 by Matt Beatty

The Top 6 Charts Any Organization Can Benefit From

Here at Brightmetrics, we’re often asked, “What are the top charts that any organization could benefit from?” And although we love that our customers are eager and ready to use our services, this request can be a little daunting for us. We cater to such different organizations in various [...]
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IN Analytics / Brightmetrics / Updates / Call Center Tricks / Agent Productivity / Customers / Data Visualization / Call Center / Call Queue / Business Decisions / General / Learning Brightmetrics / Agent Performance

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