July 12, 2019 by Matt Beatty

What's Your Threshold?

Thresholds, what are they and why do they matter to contact centers?
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IN Analytics / Brightmetrics / Data Analytics / Call Center Agent Performance / Agent Productivity / Thresholds / Customers / Data Visualization / Call Center / Business Intelligence / Business Decisions / Call Center Analytics / Content / Call Center Management / Agent Performance

June 11, 2019 by Matt Beatty

Brightmetrics PureCloud Analytics and Real Time Dashboard Services

It's been a little while since we've dropped something big, but it isn't because the Brightmetrics team has been working on our summer tans.
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IN Analytics / Brightmetrics / Updates / News / Genesys Phone Data / New Features / Customers / Data Visualization / Call Center / Product Development / Business Intelligence / General

April 25, 2019 by Matt Beatty

Customize My Data

When it comes to the insights you need to run your business, one size doesn’t necessarily fit all. Sure, your business phone system or contact center platform might have a ton of basic metrics that help you make data-driven decisions, but the way that data is presented doesn't always make [...]
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IN Analytics / Updates / Data Analytics / Genesys Phone Data / Call Center Tricks / Data Analysis / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Business Decisions / Contact Center Management / Contact Center

April 03, 2019 by Matt Beatty

Scoreboard! Maximizing Team Performance with Gamification

We’re finishing up our gamification series and frankly shocked we've broken through your feed of Final Four coverage and MLB season-opening prognostications!
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IN Brightmetrics / Updates / Data Analytics / Collecting Data / Call Center Tricks / Agent Productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Business Decisions / Call Center Analytics / Agent Performance

March 14, 2019 by Nancy Chavez

Why Are We Flexing About Security?

When we hear people talk about healthy, long-lasting relationships, we hear words like trust and security. Here at Brightmetrics, we strive to have that kind of relationship with our users. Unfortunately, in this relationship, we can’t provide coffee dates, long walks on the beach, or [...]
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IN Brightmetrics / Security / Data / Privacy / Customers / Call Center / Business Intelligence / Call Center Data / General / Learning Brightmetrics

February 21, 2019 by Matt Beatty

Find Your Best Metrics for Agent Productivity

So, I’m no psychic, but I think I know why you’re here… You caught our first post (and video!) on gamification: Motivate Your Call Center Team with Gamification
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IN Updates

January 31, 2019 by Matt Beatty

What's the Difference between a KPI and a KRI?

When it comes to contact centers and data, most everyone knows what a Key Performance Indicator (KPI) is.
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IN Analytics / Brightmetrics / Updates / Data Analytics / Metrics / KPI / Data Analysis / Business Intelligence / Business Decisions / Call Center Data / KRI

January 09, 2019 by Matt Beatty

Motivate Your Call Center Team with Gamification

So, you’ve probably heard of the term gamification - but what does that really mean? Or most importantly, how could it actually be useful in your contact center? In the video below, we answer those questions and more. Take a look! 
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IN Brightmetrics / Updates / Data Analytics / Collecting Data / Call Center Tricks / Agent Productivity / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Business Decisions / Call Center Analytics / Agent Performance

December 19, 2018 by Matt Beatty

Let's Talk about Why You Should Say "Cheers to Another Year"

A couple weeks ago, we talked about wrapping up the year and setting up your agents with their own dashboards to help them manage themselves. This week, we’re diving into a related common topic that becomes a part of wrapping up your year:
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IN Analytics / Updates / ShoreTel / Call Center Tricks / On Demand Reporting / Business Intelligence / Phone Data / Mitel

December 04, 2018 by Matt Beatty

New Year, New Agent Goals

As the end of the year approaches, right now is the perfect time to thoroughly and thoughtfully think about new year’s goals. Some people like to focus on personal goals. You might be interested in checking Instagram 16 instead of 20 times a day, or starting an intense yoga class at 5 am, [...]
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IN Analytics / Updates / Data Analytics / Genesys Phone Data / Call Center Tricks / Data Analysis / On Demand Reporting / Data Visualization / Call Center / Mitel Phone Data / Business Intelligence / Business Decisions / Contact Center Management / Contact Center

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