Brightmetrics UC Analytics™ Overview
Watch this short video to find out how Brightmetrics (Core) UC Analytics for Mitel can leverage your phone system data into easily readable metrics that lead to better business decisions!
Brightmetrics UC Analytics delivers the full breadth of data and analytics necessary to make informed business decisions. Brightmetrics takes complex data from your phone system and converts it to configurable reports and dashboards that can help you understand your
- customers’ experience
- staffing levels
- agent productivity
- investments in training or automation
The UC Analytics module has the ability to drill through summarized reports or chart visualization down to detail, all the way to insights into individual calls through our cradle-to-grave report. This flexibility to investigate trends in your data all the way down to individual call records makes it easy to find impactful ways to improve your customers' experience and operational efficiency.