Peter Hornberger

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November 16, 2021 by Peter Hornberger

The Lasso Way: Contact Center Edition

Running a contact center is hard - not unlike the challenge that the world’s favorite hero faced when he opted to coach a rag-tag bunch of players in a sport across the ocean he knew nothing about.
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IN Contact Center Insights

March 23, 2021 by Peter Hornberger

How to Get More from Your Contact Center Analytics for Free

Managing performance in your contact center is strenuous, but essential to organizations. And this past year monitoring performance has become even more complicated as teams have shifted to a hybrid or fully remote work environment. Reduced or stricter budgets as well as limited staff and [...]
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