Andrea Wagner

Recent Posts

5 Steps to Mastering Scheduled Reports for Your Contact Center
October 23, 2020 by Andrea Wagner

5 Steps to Mastering Scheduled Reports for Your Contact Center

Every role in an organization that is dependent on customer interactions can benefit from well-developed scheduled reports for their contact center data. Brightmetrics™ makes scheduling the delivery of unique reporting and dashboards incredibly easy. We’ve narrowed down the 5 key steps to [...]
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The Secrets to Mastering Scheduled Reports
September 21, 2017 by Andrea Wagner

The Secrets to Mastering Scheduled Reports

Almost every role in an organization that is dependent on customer communication can benefit from well-developed scheduled reports for their Mitel (ShoreTel) phone data. Brightmetrics makes scheduling the delivery of unique reporting and dashboards incredibly easy. However, there are some [...]
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IN Brightmetrics / Data Analytics / Enterprise Contact Center / Collecting Data / ShoreTel / Employee Productivity / ShoreTel Reporting / On Demand Reporting / Call Center / Scheduled Reports / Business Intelligence / Call Center Data / Mitel / Contact Center Management / Real Time Reporting / Contact Center / Contact Center Reporting Solutions / Contact Center Team

Solving Small Medium Business Problems With Your Mitel Phone Analytics
August 13, 2017 by Andrea Wagner

Solving Small Medium Business Problems With Your Mitel Phone Analytics

Running an SMB comes with unique challenges that are often overlooked by vendors designing solutions for larger scale. Take, for example, your business phone system. Your Mitel (ShoreTel) phone system is the most common point of contact for your customers. There are opportunities to [...]
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IN Brightmetrics / Genesys Cloud / Data Analytics / Enterprise Contact Center / Contact Center Insights / SMB / ShoreTel / Contact Center Manager / Call Center Metrics / ShoreTel Reporting / Customer Satisfaction / Data / Genesys / Phone Analytics / Small Medium Business / Business Intelligence / Call Center Data / Mitel / Contact Center / Call Center Optimization / Call Center Manager / UCaaS

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